Verified Job
Back Office / Data Entry
Business Administrator- Admissions Coordinator
Back Office / Data Entry
#44143
Remote / WFH
Bupa
Job Description
Posted 15/06/2026 Job Number 62100 Work type Permanent - Full Time Posting End Date 13/07/2026
Are you a passionate Customer Service Consultant ready for your next opportunity?
If so, we’d love to hear from you!
Thanks to the promotion and career progression of our current team members, we’re now inviting expressions of interest for CSC roles across our Melbourne care homes. Apply online today!
Join a team that’s genuinely dedicated to making a difference. Every day, you’ll have a meaningful impact on the lives of our residents and their families, and we’ll be here to support you every step of the way.
Step into a rewarding role in one of our welcoming care homes, where no two days are the same. Enjoy variety, trust, and the opportunity to grow within a culture that values kindness, learning, and putting people first.
Learn more about our beautiful homes here; Find your aged care home Bupa Aged Care
Benefits of Bupa
Free select health insurance for you and your immediate family up to $5500*
VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it
No sponsorship available
About the Role
As an Admissions Coordinator (known as a Customer Services Consultant (CSC) at Bupa), you will be working closely with the other CSC in the Care home, our General Manager and our Centralized Admissions team. You will be responsible for delivering administration support across all aspects of the care home operations. You will drive, own and continually adjust the "enquiries to arrivals" process and pipeline, for potential residents at our facility. You will be the key point of contact who meets and tours with prospective residents for the purpose of admission to our Care Home.
Duties
Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.
Management of resident administration including enquiries, admissions and maintaining occupancy targets
General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc
Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office
You be responsible for manning the main reception desk and other tasks as directed by the General Manager
Skills and Experience
Minimum of a Cert III in Business Administration or equivalent experience
Previous experience gained in a similar role
Intermediate to advanced skills across the MS Office Suite
Highly developed organisation and time management skills
The ability to solve problems independently
Excellent communication and interpersonal skills
An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes
How to Apply
Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.
To learn more about working at Bupa please visit our website: www.bupa.com.au/careers
Are you a passionate Customer Service Consultant ready for your next opportunity?
If so, we’d love to hear from you!
Thanks to the promotion and career progression of our current team members, we’re now inviting expressions of interest for CSC roles across our Melbourne care homes. Apply online today!
Join a team that’s genuinely dedicated to making a difference. Every day, you’ll have a meaningful impact on the lives of our residents and their families, and we’ll be here to support you every step of the way.
Step into a rewarding role in one of our welcoming care homes, where no two days are the same. Enjoy variety, trust, and the opportunity to grow within a culture that values kindness, learning, and putting people first.
Learn more about our beautiful homes here; Find your aged care home Bupa Aged Care
Benefits of Bupa
Free select health insurance for you and your immediate family up to $5500*
VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it
No sponsorship available
About the Role
As an Admissions Coordinator (known as a Customer Services Consultant (CSC) at Bupa), you will be working closely with the other CSC in the Care home, our General Manager and our Centralized Admissions team. You will be responsible for delivering administration support across all aspects of the care home operations. You will drive, own and continually adjust the "enquiries to arrivals" process and pipeline, for potential residents at our facility. You will be the key point of contact who meets and tours with prospective residents for the purpose of admission to our Care Home.
Duties
Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.
Management of resident administration including enquiries, admissions and maintaining occupancy targets
General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc
Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office
You be responsible for manning the main reception desk and other tasks as directed by the General Manager
Skills and Experience
Minimum of a Cert III in Business Administration or equivalent experience
Previous experience gained in a similar role
Intermediate to advanced skills across the MS Office Suite
Highly developed organisation and time management skills
The ability to solve problems independently
Excellent communication and interpersonal skills
An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes
How to Apply
Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.
To learn more about working at Bupa please visit our website: www.bupa.com.au/careers
