Job Description Job Title - Branch Operations Manager- MBL Place of work - SHIVPURI - MBL Business Unit - Retail Banking Function - Micro Business Loans Job Purpose: Branch Operations Manager is responsible for day to day operations of the branch including Disbursement and customer relationship [ Roles & Responsibilities: Responsible for managing Micro business loan Disbursement. To maintain TAT & Quality of the files at the time disbursement Checking and disbursement of MBL cases on system based on the Company policy and parameters To co-ordinate with all Stake Holders like Sales, Credit, FCU on a regular basis for process and policy changes and daily work Managerial & Leadership Responsibilities: Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity Attract & retain best-in class talent to meet Bank's rapid growth targets Educational Qualifications: Graduate - Any Post Graduate - Any (Optional) Experience: Minimum of 3 Years of experience in Operations/ Customer Service
