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HSBC
Premier Service Manager
HSBC · Ahmedabad, Gujarat · via Getmereferred.com
Full–time
No Degree Mentioned
Apply on Getmereferred.com
Job description
Some careers open more doors than others. If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers . Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues.Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs. We are currently seeking an experienced professional to join the WPB team Role Purpose The HSBC Premier offering is one of the world’s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives .In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude In addition, the Premier Officer may provide credit/lending support to the PRM if dictated by market requirements. Building an ongoing relationship based on value and service is critical to being successful in this role. In order to deliver a high quality service to our highest value personal clients the role holder will need to demonstrate an extensive knowledge of banking products and services across wealth and retail. The HSBC Premier offering is one of the world’s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude Principal Accountabilities Impact on the business Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients Reduce the time spent on process and administrative tasks by PRM to increase PRM’s capacity Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement Clients/Stakeholders Handle client’s enquiries relating to the PRM’s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer’s queries at the first point of contact and minimise referrals to the PRM for routine transactions. Has strong knowledge of the PRM’s portfolio of clients with the support of CRMS and analytical tools Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact Maintains a basic understanding and technical knowledge of relevant products and services Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up Manager the Premier desk (including required contact activity) in the absence of PRM. Assist the PRM in organizing events as and when required. Refer the attrition cases to PRM immediately Coordinate with cross functional teams to manage Premier TAT / customer expectations Leadership and teamwork Communicate effectively and works well with other teams within the Branch, Call Center, and other relevant partners that impact the client’s experience of HSBC; in order to ensure a consistent approach and application of Premier standards Efficiently manages time in order to support different PRMs concurrently Proactively identifies opportunities/issues and provides feedback to branch management and HTS to improve products and service processes Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to customer needs. Operational effectiveness and control Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards, regulatory requirements, Group Compliance Policy and Internal Controls. Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling Zero discrepancies on documentation for new Liability & Wealth accounts. Ensure 100% accuracy on all KYC and Non KYC documentation and processing of customer instructions Ensure all entries captured on WMS are error free and that the entries are reconciled everyday. Achieve the operational standards for the business and work within agreed procedures and guidelines - displaying high levels of integrity at all times Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of the Group Operations FIM. Minimum concurrent audit comments and NIL reminders Ensure NIL frauds for any cases sourced /handled by the branch. Ensure use of RMP for activity management and referring leads to PRMs Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM Financial Crime Compliance office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional Financial Crime Compliance AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead Financial Crime Compliance; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of Politically Exposed Persons acceptance, prohibition, Customer Due Diligence & Enhanced Due Diligence guidelines in order to ensure that the INM RBWM is fully compliant with the Politically Exposed Persons Line of Business Procedure. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM Retail Bank Wealth Management customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the Line of Business Procedur Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile, else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges
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RightMatch HR Services Pvt Ltd
Relationship manager Large Corporate with leading Bank
RightMatch HR Services Pvt Ltd · Ahmedabad, Gujarat · via Adzuna
17 days ago
Full–time
Apply on Adzuna
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Job description
Hello I am Aaditi from Right Match HR Services Pvt Ltd We are leading executive search firm specializing in mid and senior management hiring We are currently hiring for the position of Relationship Manager Large Corporates with a leading bank Work Location Ahmedabad Qualification Graduate Postgraduate Product Wholesale Banking Job Description We are looking for experienced professionals to manage ...
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IDFC FIRST Bank
Trade & Fx Counsellor
IDFC FIRST Bank · Ahmedabad, Gujarat · via IDFC FIRST Bank
9 days ago
Full–time
Apply on IDFC FIRST Bank
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Job description
Job Requirements
Job Requirements

Role/ Job Title: Trade & Fx Counsellor

Function/ Department: Branch Banking

Job Purpose:

The role entails acting as a single point of contact for all trade related (forex, cross border, domestic etc.) products for the assigned region/branches. The role bearer would be responsible for acquiring and driving the trade relationship and providing forex related serv...
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Same Page
Branch Manager for Banking Industry with team leading knowledge at Ahmedabad
Same Page · Ahmedabad, Gujarat · via Trabajo.org
5 days ago
Full–time
No Degree Mentioned
Apply directly on Trabajo.org
Job description
Job Description:

Roles and Responsibilities
• Manage and lead the branch along with business development
• Primary focus on driving Acquisition of new customers, deepening the existing book & Cross selling multiple products.
• Ensuring branch meets its CASA, FD and Third Party Income Targets
• Have a strategy plan for achieving the Third-Party products like LI, GI
• Building and maintaining healthy business relations with high net worth and corporate clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.
• Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets.
• Tracking and monitoring daily productivity and book movement of the branch.
• Should ensure that the branch complies with Banks policies and processes.
• Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for the branch and for various product and services.
• Ensure strong employee engagement, hiring and attrition control.
• Responsible for meeting the assigned branch targets and adherence to all guidelines and regulatory requirements.
• Cost Management and Cost effectiveness at the assigned branch to ensure profitability, also ensure that branches adheres to the Know Your Customer (KYC) and Anti Money Laundering (AML) norms at all times.
• Ensuring that the customers get world class services and their needs are understood and met through the financial product offerings of the bank.
• Supervising Key Areas including Marketing, Business Channel Development, Team Development and Revenue Generation.
• Ensure all laid down system and processes are followed at branch as stipulated by the Senior Management.

Desired Candidate Profile
• 3 to 7 Years experience in managing Retail banking branch
• Good communication skills
• Should have experience in team handling
• Should possess leadership and good inter-personal skills
• MS Office, MS Outlook, IT skills
• Good analytical Skills