Branch Head

Role & Responsibilities :-  Overall responsibility of managing all transactions, compliance and KYC.
 This role will carry individual sales target
 Achieving monthly/Yearly Target of each product assigned
 Performance management of the branch staff through quality control and necessary training.
 Ensuring training module completion of the direct reports in a timely manner.
 Increasing the customer footfall by adding new customers and converting existing customers.
 Managing and controlling the documentation process related to branch operations with regards to customer and local authorities, Safe house management, document custody and retrieval. Primary custodian of shutter and safe keys
 Design and Develop appropriate branch processes whenever new product portfolios are enabled in the market by the organization.
 Ensure proper segregation of duties, develop and maintain work flowsfor all stages of branch operations.
 Assesses risks in all branch processes, review control effectiveness and improve processes for better customer experience as well as stronger risk management. Performance Indicators :-  Productivity and performance management
 Quality Control
 Customer acquisition and retention
 Customer experience and cross selling
 Process Improvements
 Business promotion & New initiatives
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