Verified Job
Customer Support / TeleCaller
BPOTelecaller Jobs Trance India Pvt Ltd
Customer Support / TeleCaller
#194539
Remote / WFH
Job Description
BPO/Telecaller
• Handle customers' inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
Minimum Requirement:
• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level
• Handle customers' inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
Minimum Requirement:
• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level
