BPO Voice Process - Night Shift Jobs

Apna


Customer Support Executive 70% Chat + 30% Voice Domestic Process (0 - 31yrs)
Apna • Delhi • via Indeed
8 hours ago
₹15K–₹22K a month
Full–time
No Degree Mentioned
Apply on Indeed
Job description
Company Name:

Apna (On behalf of Cogenthub Private Limited)

Job Title

Customer Support Executive 70% Chat + 30% Voice Domestic Process

Organisation Type

Company

Sector

Other Service Activities

Functional Area

Others

Functional Role

Others

Job Description

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HR Service Jobs


BPO Voice Process - Night Shift Jobs in Delhi
HR Service Jobs • New Delhi, Delhi • via The ***** Job
7 hours ago
$20–$30 an hour
Full–time and Part-time
Apply directly on The ***** Job
Apply on Talents Jobs
Job description
Job Summary

HR Service Jobs is seeking dedicated and motivated professionals for our BPO Voice Process in a Night Shift capacity. This role offers a dynamic and fast-paced work environment with the opportunity to grow and develop within the organization. If you have a passion for customer service and excellent communication skills, this is the perfect opportunity to make an impact with a global leader in the BPO industry.
Key Responsibilities
• *

Handle inbound and outbound customer calls, addressing inquiries, providing information, and resolving issues.
• *

Maintain high standards of customer service and support in every interaction, ensuring customer satisfaction.
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Achieve performance targets including call quality, call handling time, and customer satisfaction.
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Document call details and customer interactions accurately and efficiently.
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Maintain a positive and professional demeanor while interacting with customers.
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Follow standard operating procedures to ensure consistent, quality service delivery.
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Collaborate with team members to meet or exceed team goals and key performance indicators (KPIs).
• Required Skills and Qualifications
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Strong verbal and written communication skills in English (knowledge of additional languages is a plus).
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Ability to work in a night shift environment and manage time effectively.
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Basic computer skills, including proficiency with MS Office and CRM systems.
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Ability to handle difficult situations and resolve customer complaints with professionalism and empathy.
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Excellent listening skills, with an attention to detail and ability to multitask.
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High school diploma or equivalent (Graduation preferred).
• Experience
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Minimum of 6 months of experience in a customer service role, preferably in a BPO or call center environment.
• *

Experience working in a night shift or handling international calls is a plus.
• *

Freshers with excellent communication skills are also encouraged to apply.
• Working Hours
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Night shift (timings: 8:00 PM to 5:00 AM, Monday to Friday).
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Flexibility for weekend shifts as required.
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5 days working with 2 weekly offs.
• Knowledge, Skills, and Abilities
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Strong customer service orientation and a desire to help others.
• *

Excellent communication, both verbal and written, with a professional and courteous phone manner.
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Ability to handle high-pressure situations and prioritize tasks effectively.
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Flexibility and adaptability to changes in processes and workflows.
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Strong problem-solving skills, with a proactive approach to resolving customer issues.
• *

Self-motivated and able to work independently in a remote environment.
• Benefits
• *

Competitive salary and performance-based incentives.
• *

Health insurance and wellness programs.
• *

Paid time off and national holidays.
• *

Career development opportunities and training programs.
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Friendly and collaborative work culture.
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Employee engagement initiatives and rewards programs.
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Opportunity to work with a global team and exposure to international clients.
• Why Join HR Service Jobs?
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Be part of a fast-growing, innovative company that values its employees.
• *

Enjoy a supportive work environment with opportunities for professional growth and advancement.
• *

Work with a diverse team in a collaborative setting, where your contributions are valued.
• *

Competitive compensation and performance incentives.
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Gain exposure to international clients and develop valuable industry skills.