Job Title: BPO Telecaller Job Summary: We are seeking an enthusiastic and customer-oriented BPO Telecaller to manage inbound and outbound calls in a professional and efficient manner. The ideal candidate should possess strong communication skills, a positive attitude, and the ability to handle customer queries effectively while supporting overall business goals and customer satisfaction. Key Responsibilities: Make outbound calls to potential or existing customers to promote products or services. Handle inbound calls, address customer inquiries, and provide accurate and timely information. Maintain detailed records of customer interactions and update databases as required. Follow up with customers to ensure issue resolution, appointment confirmation, or order completion. Achieve daily and weekly call, conversion, and quality targets.
