BPO - PROCESS (EXECUTIVE)

Responsibilities

The process associate is expected to process Foreclosure support activities accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity. Heshe will report to the Team Leader who will be the first point of contact for any issues questions or concerns.

Key Result Areas KRAs

Productivity

Process associate is expected to meet or exceed the set agreed target both during the training period and in the period following training.

The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.

Quality

Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.

The quality targets will be revised based on the tenure and any such changes will be made known to the associate.

Feedback

Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant selfimprovement and process development.

Essential Functions

Basic knowledge of Mortgage industry and ability to recognize various mortgage documents example Deed of Trust Note Demand Letter Title Policy AOM etc.

Ensure data accuracy.

Ability to review and gauge any red flags in the document and information provided in client system.

Perform Other Related Duties As Required And Assigned.

Qualification

Graduate in any discipline
• 01 year of Experience in BPO Transaction Data Processing background.
• Qualification Sr. Process Associate
• Non Tech Graduate in any discipline
• 1 Plus year of experience in Foreclosure support Pre Foreclosure Bids etc.

Skill Sets
• Good analytical skills research knowledge and decision making.
• Knowledge of MSoffice Excel
• Good written and spoken communication skills.
• Ability to work in shifts preferably night
• Willing to work 6 days a week.