Verified Job
Trainer
BPO Process and Comm Training Specialist
Trainer
#735232
Remote / WFH
NTTD Info Pro Ser Pte Ltd
Job Description
trends
• Ensure proactive communication with leadership to highlight risks and opportunities
Content & Capability Building
• Develop and maintain a call library for training and coaching purposes
• Create and deliver sales huddles, workshops, and engagement sessions
• Leverage best practices (buddy programs, knowledge sharing) to improve team capability
• Continuously update coaching strategies based on market and product changes
Stakeholder Collaboration
• Work closely with Operations, QA, and Training teams to drive consistent performance improvement
• Align coaching strategies with business goals and sales targets
• Maintain proactive communication to ensure alignment and avoid performance gaps
Required Skills
• Strong sales expertise with proven performance in a target-driven environment
• Demonstrated coaching and mentoring capability
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to influence, motivate, and drive behavioral change
• Proficiency in MS Office tools (Excel, Word, PowerPoint)
Eligibility
• Experience as a Sales Coach, Trainer, or high-performing Sales SME preferred
• Strong background in sales (BPO/telecom preferred)
5+ years of experience"
• Ensure proactive communication with leadership to highlight risks and opportunities
Content & Capability Building
• Develop and maintain a call library for training and coaching purposes
• Create and deliver sales huddles, workshops, and engagement sessions
• Leverage best practices (buddy programs, knowledge sharing) to improve team capability
• Continuously update coaching strategies based on market and product changes
Stakeholder Collaboration
• Work closely with Operations, QA, and Training teams to drive consistent performance improvement
• Align coaching strategies with business goals and sales targets
• Maintain proactive communication to ensure alignment and avoid performance gaps
Required Skills
• Strong sales expertise with proven performance in a target-driven environment
• Demonstrated coaching and mentoring capability
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to influence, motivate, and drive behavioral change
• Proficiency in MS Office tools (Excel, Word, PowerPoint)
Eligibility
• Experience as a Sales Coach, Trainer, or high-performing Sales SME preferred
• Strong background in sales (BPO/telecom preferred)
5+ years of experience"
