BPO Process and Comm Training Analyst

Performs analysis to understand client transactions to create process improvements.

Reviews and standardizes content as well as tailors' material for specific situation.

Creates content for high-end (difficult/complex) topics.

Conducts/facilitates training on high-end (difficult/complex) topics.

Acts as consultant for respective service lines.

Leads development, design, delivery, evaluation, and management of training programs for the respective service line.

Participate in project transitions.

Prepares training material and transition documents for new processes, accounts client's programs for the respective service line.

May mentor a group of junior trainers.

Skills Required

Solid curriculum design skills.

Solid training / delivery skills.

Good understanding of Adult Learning Theory

Demonstrated facilitation skills, both virtual and face-to[1]face, including the ability to engage employees and facilitate their learning of leadership, professional and communication topics.

Demonstrated instructional design knowledge to analyze programs for effectiveness and personally design programs and presentations.

Good oral and written communication skills in all types of situations. Read more