Verified Job
Customer Support / TeleCaller
BPO Ops. Manager
Customer Support / TeleCaller
#676975
Remote / WFH
Job Description
Roles & Responsibilities:
• Must have great understanding about BPO Matrix.
• Skills for planning, assigning and directing work.
• Meet or exceed KRA's of all team members - New training and ongoing training of team members
• Responsible for revenue generation of assigned process and span
• Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
• Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
• Document and communicate system and business process gaps.
• Ensure process operates efficiently according to client and company measures.
• Be directly responsible towards fostering the development of your team by motivating.
• Strong Client Handling Skills.
Required Candidate profile
• Minimum of 5 years of experience as an operation Manager from any Domestic Voice process.
• Non-BPO experienced profiles will not be considered.
• Good communication, Analytical, and leadership skills.
• Must have great understanding about BPO Matrix.
• Skills for planning, assigning and directing work.
• Meet or exceed KRA's of all team members - New training and ongoing training of team members
• Responsible for revenue generation of assigned process and span
• Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
• Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
• Document and communicate system and business process gaps.
• Ensure process operates efficiently according to client and company measures.
• Be directly responsible towards fostering the development of your team by motivating.
• Strong Client Handling Skills.
Required Candidate profile
• Minimum of 5 years of experience as an operation Manager from any Domestic Voice process.
• Non-BPO experienced profiles will not be considered.
• Good communication, Analytical, and leadership skills.
