Full job description
Key Responsibilities:Front Office Duties:
Greet and assist patients and visitors courteously.
Manage patient registration, appointment scheduling, and queue management.
Handle incoming calls and provide relevant information.
Guide patients regarding hospital processes, departments, and consultants.
Coordinate with departments for smooth patient flow.
Manage patient files and documentation.
Maintain cleanliness and discipline at the front desk area.
Billing Duties:
Prepare and process accurate patient bills for OPD, IPD, diagnostics, and other services.
Handle billing software efficiently.
Process payments (cash, card, UPI, insurance, TPA) and generate receipts.
Coordinate with TPA/Insurance departments for credit billing.
Prepare discharge summaries and final bills in coordination with clinical and nursing teams.
Maintain daily cash and billing reconciliation.
Address and resolve patient billing queries promptly.
Job Types: Full-time, Permanent