Verified Job
Accounting - Finance
Bilingual Operations Agent of the future - Deposit Investigation Group (PDA/BDA)
Accounting - Finance
#769671
Remote / WFH
Royal Bank of Canada
Job Description
Job Description
What is the opportunity?
As Operations Agent you will be a member of the Investigation team. You will be responsible for client investigations or escalations at first point of contact for RBC deposit accounts and will work to resolve at source, refer to manager where applicable in accordance with established client escalation protocol. You will effectively analyze files and take ownership and accountability to resolve client requests, applying judgment in making decisions.
What will you do?
Deliver excellent service to our clients and service partners, making it Simpler, Faster, Better.
Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact.
Keep up to date on all communications including changes to RBC policy and procedures.
Maintain processes as outlined in policies and procedures.
Accountable for quality and accuracy of day-to-day job responsibilities, ensuring a balanced focus on client experience, efficiency, effectiveness and operational risk and compliance.
What do you need to succeed?
Must-have
Solid knowledge and experience in diverse RBC products, processes and services, for completing client inquiries
Analytical thinker with attention to detail and ability to handle multiple tasks simultaneously
Highly motivated and with a strong growth mindset
Flexible to work Monday to Friday, 8:30 AM - 5:00PM, and overtime when necessary
Strong computer skills with the ability to navigate between multiple systems
Must be proactive, innovative and have a developed sense of urgency
Must be agile, flexible and have a desire for continuous growth
Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
Nice-to-have
Experience with CART, Application Launch Pad, On Demand, OLBB, OLMS, RBC Express, Service Platform and PeopleSoft.
Knowledge of Loan, Mortgage and Homeline products
Business banking or branch experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills
Additional Job Details
Address:
1 PLACE VILLE MARIE:MONTRÉAL
City:
Montréal
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-07-06
Application Deadline:
2026-08-15
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
What is the opportunity?
As Operations Agent you will be a member of the Investigation team. You will be responsible for client investigations or escalations at first point of contact for RBC deposit accounts and will work to resolve at source, refer to manager where applicable in accordance with established client escalation protocol. You will effectively analyze files and take ownership and accountability to resolve client requests, applying judgment in making decisions.
What will you do?
Deliver excellent service to our clients and service partners, making it Simpler, Faster, Better.
Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact.
Keep up to date on all communications including changes to RBC policy and procedures.
Maintain processes as outlined in policies and procedures.
Accountable for quality and accuracy of day-to-day job responsibilities, ensuring a balanced focus on client experience, efficiency, effectiveness and operational risk and compliance.
What do you need to succeed?
Must-have
Solid knowledge and experience in diverse RBC products, processes and services, for completing client inquiries
Analytical thinker with attention to detail and ability to handle multiple tasks simultaneously
Highly motivated and with a strong growth mindset
Flexible to work Monday to Friday, 8:30 AM - 5:00PM, and overtime when necessary
Strong computer skills with the ability to navigate between multiple systems
Must be proactive, innovative and have a developed sense of urgency
Must be agile, flexible and have a desire for continuous growth
Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
Nice-to-have
Experience with CART, Application Launch Pad, On Demand, OLBB, OLMS, RBC Express, Service Platform and PeopleSoft.
Knowledge of Loan, Mortgage and Homeline products
Business banking or branch experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills
Additional Job Details
Address:
1 PLACE VILLE MARIE:MONTRÉAL
City:
Montréal
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-07-06
Application Deadline:
2026-08-15
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
