Verified Job
Receptionist
Bilingual French/English Front Desk Agent
Receptionist
#59101
Remote / WFH
Hampton Inn and Suites Moncton
Job Description
Hampton Inn & Suites Moncton part of DP Murphy Inc is looking for a part time/full time Bilingual French/ English Guest Services Agent to join our award winning team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this opportunity will allow you to grow and develop your skills!
BASIC RESPONSIBILITIES:
Assist with the daily operations of the Guest Service Department ensuring that every guest internal and external receives prompt and courteous service
Maintain room security through effective policy and procedures regarding key control, guest check-in, and handling incoming telephone calls
Ensure effective check-in and check-out procedures are followed for details and standards
Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, suites, rooms, packages, etc. are delivered upon
Actively participate in the prompt and courteous handling of all guest requests, including but not limited to: check-in, check-out, reservations, telephone messages, inquiries, luggage, billing issues, and no show complaints
Effectively communicate with co-workers as needed, to insure that guest expectations are exceeded
Maximize room revenue by following revenue management strategies and techniques as directed by the GSM
Follows shift checklists to ensure all duties are completed in a timely manner
Must maintain proper balance and knowledge of daily transactions and float responsibilities
SKILLS, ABILITIES AND QUALIFICATIONS:
Able to work as a team player
Bilingual French/English a must
Highly organized and time efficient
Related experience with Front Desk operations an asset
High proficiency in operation of computers
Able to handle difficult situations, accommodate special requests
Professional in appearance and demeanor
Excellent communication skills
Able to maintain a flexible work schedule, including evenings and weekends & holidays
Able to work effectively in a fast paced environment with minimal supervision
Criminal Background Required
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $15.90-$16.20 per hour
Work Location: In person
BASIC RESPONSIBILITIES:
Assist with the daily operations of the Guest Service Department ensuring that every guest internal and external receives prompt and courteous service
Maintain room security through effective policy and procedures regarding key control, guest check-in, and handling incoming telephone calls
Ensure effective check-in and check-out procedures are followed for details and standards
Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, suites, rooms, packages, etc. are delivered upon
Actively participate in the prompt and courteous handling of all guest requests, including but not limited to: check-in, check-out, reservations, telephone messages, inquiries, luggage, billing issues, and no show complaints
Effectively communicate with co-workers as needed, to insure that guest expectations are exceeded
Maximize room revenue by following revenue management strategies and techniques as directed by the GSM
Follows shift checklists to ensure all duties are completed in a timely manner
Must maintain proper balance and knowledge of daily transactions and float responsibilities
SKILLS, ABILITIES AND QUALIFICATIONS:
Able to work as a team player
Bilingual French/English a must
Highly organized and time efficient
Related experience with Front Desk operations an asset
High proficiency in operation of computers
Able to handle difficult situations, accommodate special requests
Professional in appearance and demeanor
Excellent communication skills
Able to maintain a flexible work schedule, including evenings and weekends & holidays
Able to work effectively in a fast paced environment with minimal supervision
Criminal Background Required
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $15.90-$16.20 per hour
Work Location: In person
