Bilingual Call Center Supervisor

Global organization expanding its Canadian operations is seeking a bilingual (French/English) Customer Support Team Leader to oversee a small team within a call centre environment. This is a hands-on leadership role supporting both customer interactions and daily team operations.

Position: Bilingual Customer Support Team Leader
Location: Mississauga, ON (Hybrid)
Salary: $75,000

Schedule:
Monday–Friday, 2:00 PM – 10:00 PM
3 days in-office, 2 days remote
Overview:
Key Requirements:
Fully bilingual (French/English – oral & written)
2+ years supervisory experience in a call centre
Intermediate Excel skills (assessment required)
Responsibilities:
Lead, coach, and support a team of 3 customer service representatives
Handle escalations and provide frontline customer support as needed
Monitor team performance, workload, and service levels
Support hiring, onboarding, and ongoing training
Ensure timely processing of customer orders and inquiries
Assist with reporting, scheduling, and daily operations
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