Verified Job
Customer Support / TeleCaller
Barista - Needs Must Cafe
Customer Support / TeleCaller
#575881
Remote / WFH
Job Description
ABOUT THE POSITION
Our new cafe Needs Must is looking for Baristas to fill out our team on a full-time basis. As a barista you will be responsible for several functions including, but not limited to, preparing and serving hot and cold beverages, educating customers on our menu, able to make recommendations, and ensuring the best customer service is given. Customer service skills and knowledge of brewing equipment are considered an asset. If you would like to experience everything new and exciting that comes with opening a new concept, this is the job for you!
WHO WE ARE
Needs Must is one of the newest additions into the Concorde Group Family. Located in Stephen Avenue Place, this cozy cafe has the feels and looks of an upscale Concorde venue. From locally ground coffee beans, to freshly prepared fruits for our smoothies, you can expect there to be something on the menu for everyone. Come by for a custom made drink and take in the views from our seating area overlooking 4th street.
WHAT WE OFFER
Competitive Hourly Wage
Gratuities
Extended health benefits after +0 days for employees working 28+ hours per week
25% Company-wide food & beverage discount & access to frequent local business discounts/specials
WHAT YOU'LL DO
Prepare and serve beverages such as coffee, tea, smoothies and other specialty beverages.
Take customer orders and payments, and process through our POS system.
Pay close attention to details when customers are ordering their preferences.
Ensure the highest level of hygiene and food safety is adhered to by all personnel in the preparation and handling of food items.
Ensure that the venue is always maintained at the highest level of cleanliness.
Consistently conduct yourself in a professional and positive manner when greeting customers.
Ensure all food products are stored in appropriate containers and labeled to minimize waste, maximize quality, and ensure freshness.
Aid in meeting and exceeding department objectives.
Motivate fellow staff and encourage high self-esteem and efficiency in the workplace.
Respond in a positive, budget-conscious, and timely manner to all internal and external guest requests and complaints.
Accurately follow all reporting procedures for accidents and incidents in the workplace.
Adhere to all policies and guidelines, checklists, prep sheets, and par sheets, as assigned.
Perform other related ad-hoc duties as required.
WHAT YOU HAVE
Previous work experience as a Barista and/or Server.
Hands on experience with brewing equipment considered an asset but not required.
Experience with using a POS system.
Excellent customer service skills.
Flexibility to work various shifts.
Great multi-tasking skills.
Strong English communication skills.
Basic Math skills.
Ability to maintain composure, professionalism, and ensure coworkers are supported in difficult and stressful situations.
Ability to stand for extended periods of time and can lift up to 50lbs.
Our new cafe Needs Must is looking for Baristas to fill out our team on a full-time basis. As a barista you will be responsible for several functions including, but not limited to, preparing and serving hot and cold beverages, educating customers on our menu, able to make recommendations, and ensuring the best customer service is given. Customer service skills and knowledge of brewing equipment are considered an asset. If you would like to experience everything new and exciting that comes with opening a new concept, this is the job for you!
WHO WE ARE
Needs Must is one of the newest additions into the Concorde Group Family. Located in Stephen Avenue Place, this cozy cafe has the feels and looks of an upscale Concorde venue. From locally ground coffee beans, to freshly prepared fruits for our smoothies, you can expect there to be something on the menu for everyone. Come by for a custom made drink and take in the views from our seating area overlooking 4th street.
WHAT WE OFFER
Competitive Hourly Wage
Gratuities
Extended health benefits after +0 days for employees working 28+ hours per week
25% Company-wide food & beverage discount & access to frequent local business discounts/specials
WHAT YOU'LL DO
Prepare and serve beverages such as coffee, tea, smoothies and other specialty beverages.
Take customer orders and payments, and process through our POS system.
Pay close attention to details when customers are ordering their preferences.
Ensure the highest level of hygiene and food safety is adhered to by all personnel in the preparation and handling of food items.
Ensure that the venue is always maintained at the highest level of cleanliness.
Consistently conduct yourself in a professional and positive manner when greeting customers.
Ensure all food products are stored in appropriate containers and labeled to minimize waste, maximize quality, and ensure freshness.
Aid in meeting and exceeding department objectives.
Motivate fellow staff and encourage high self-esteem and efficiency in the workplace.
Respond in a positive, budget-conscious, and timely manner to all internal and external guest requests and complaints.
Accurately follow all reporting procedures for accidents and incidents in the workplace.
Adhere to all policies and guidelines, checklists, prep sheets, and par sheets, as assigned.
Perform other related ad-hoc duties as required.
WHAT YOU HAVE
Previous work experience as a Barista and/or Server.
Hands on experience with brewing equipment considered an asset but not required.
Experience with using a POS system.
Excellent customer service skills.
Flexibility to work various shifts.
Great multi-tasking skills.
Strong English communication skills.
Basic Math skills.
Ability to maintain composure, professionalism, and ensure coworkers are supported in difficult and stressful situations.
Ability to stand for extended periods of time and can lift up to 50lbs.
