Verified Job
Customer Support / TeleCaller
Banking Consultant, Salisbury SA
Customer Support / TeleCaller
#701122
Remote / WFH
Job Description
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South Australia
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Employers: Post a Job
ANZ Banking Group logo
ANZ Banking Group logo
ANZ Banking Group
Req ID: 113179
Department: AR Branch
Division: Australia Retail
Location: Salisbury
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Banking Consultant in our Retail Banking, you’ll play a key role in helping to providing customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.
You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Location: 81 John street, Salisbury SA 5108
Role Type: Permanent
Schedule: Full Time (40 hours/week)
What will your day look like?
As a Banking Consultant/ Personal Banker, you will have the opportunity to:
Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
Actively participate in and support bank programs and initiatives,
Take responsibility to ‘know your customer’ from a risk perspective, and
Ensure compliance with ANZ and branch policies and procedures.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Exceptional customer focus - retail experience is an advantage,
Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
Ability to multi-task and highly adaptable to change and ambiguity,
Willingness to work in a collaborative team environment,
Sound understanding of compliance, and
Excellent communication and interpersonal skills.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
. You can apply for this role by visiting ANZ Careers and searching for reference number 113179 .
Job Posting End Date
20/04/2026 , 11.59pm, (Melbourne Australia)
Start of main content
Job title, keywords or company
South Australia
jobs in South Australia
200+ jobs - since yesterday
Training Administration Support Officer
SA Health
Adelaide SA
Admin Officer, Palliative Care
SA Health
Greater Adelaide SA
Salary packaging
TEMPORARY SSO3 - NORWOOD INTERNATIONAL HS - INTERNATIONAL STUDENT AND HOMESTAY PROGRAMS OFFICER
Department for Education, South Australia
Norwood SA
Application Support Officer
SA Health
Adelaide SA
Emergency Response Officer Osborne, SA
ASC Pty Ltd
Osborne SA
Stocktake Casual Team Member
Spotlight
South Australia
Private Banking Opportunities – Private Banker & Private Banking Executive
Commonwealth Bank
Greater Adelaide SA
Assistant Support Service Officer - Hampstead Rehabilitation Centre (Day and Afternoon shifts)
SA Health
South Australia
Annual leave
Employee assistance program
Salary packaging
View similar jobs with this employer
Corporate Support Officer
SkyCity Entertainment Group
Greater Adelaide SA
SA Dental - Dental Assistant (Metropolitan & Regional)
SA Health
South Australia
Salary packaging
People and Culture Officer
Enhanced Lifestyles
Adelaide SA 5000
LEADER BAND B-1 - OPEN ACCESS COLLEGE - COORDINATOR
Department for Education, South Australia
Marden SA
Customer Service Officer - Murray Bridge, SA
BankSA
Murray Bridge SA
TEMPORARY SSO2 - FLINDERS VIEW PS - ADMINISTRATION AND FINANCE
Department for Education, South Australia
Streaky Bay SA
Case Coordinator
Housing Choices Australia
Greater Adelaide SA
Parental leave
Annual leave
Salary packaging
CO-ACT - Placement and Home Brokerage Officer
SA Health
Greater Adelaide SA
Gym membership
Employee assistance program
Salary packaging
ONGOING SSO4 - FLAGSTAFF HILL PRIMARY SCHOOL - BUSINESS MANAGER
Department for Education, South Australia
Flagstaff Hill SA
Customer Relationship Specialist - 111 St Georges Tce
Bank of Queensland
St Georges SA
Parental leave
Insurance services
Employee assistance program
Salary packaging
Stores Assistant/Cleaner - Hampstead Rehabilitation Centre
SA Health
Greater Adelaide SA
Annual leave
Employee assistance program
Salary packaging
AS03 Home Care Coordinator - Ceduna
SA Health
Eyre Peninsula SA
Employee assistance program
Salary packaging
SA Dental Dental Assistant (Adelaide Dental Hospital)
SA Health
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Salary packaging
Banking Consultant, Salisbury SA
ANZ Banking Group
Salisbury SA
Fleet Support Officer
Northline
Greater Adelaide SA
Grants and Partnerships Administrator
Scouts SA
Wayville SA
Internal Claims Adjuster
Crawford & Company Australia Pty Ltd
South Australia
People also searched:
Employers: Post a Job
ANZ Banking Group logo
ANZ Banking Group logo
ANZ Banking Group
Req ID: 113179
Department: AR Branch
Division: Australia Retail
Location: Salisbury
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Banking Consultant in our Retail Banking, you’ll play a key role in helping to providing customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.
You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Location: 81 John street, Salisbury SA 5108
Role Type: Permanent
Schedule: Full Time (40 hours/week)
What will your day look like?
As a Banking Consultant/ Personal Banker, you will have the opportunity to:
Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
Actively participate in and support bank programs and initiatives,
Take responsibility to ‘know your customer’ from a risk perspective, and
Ensure compliance with ANZ and branch policies and procedures.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Exceptional customer focus - retail experience is an advantage,
Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
Ability to multi-task and highly adaptable to change and ambiguity,
Willingness to work in a collaborative team environment,
Sound understanding of compliance, and
Excellent communication and interpersonal skills.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
. You can apply for this role by visiting ANZ Careers and searching for reference number 113179 .
Job Posting End Date
20/04/2026 , 11.59pm, (Melbourne Australia)
