Verified Job
Customer Support / TeleCaller
Backend Process Executive – BPO/KPO Role – Location – Email & Chat Support
Customer Support / TeleCaller
#632083
Remote / WFH
Job Description
🧾 Job Summary
Houston Skilled Consultancy is looking for dynamic and detail-oriented Backend Process Executives to join our growing team in Pune. This role is ideal for individuals who excel in written communication, problem-solving, and handling customer queries via email and chat. As a Backend Process Executive, you will play a key part in supporting our BPO/KPO operations by delivering high-quality service without voice interaction.
🔑 Key Responsibilities
•
Handle customer queries and complaints via email and chat platforms efficiently.
•
Provide accurate product/service information and resolve issues in a timely manner.
•
Update internal databases, systems, and customer records as per defined protocols.
•
Collaborate with cross-functional teams to resolve customer concerns when required.
•
Follow process guidelines and adhere to quality standards and turnaround times.
•
Ensure a high level of customer satisfaction and engagement in every interaction.
•
Maintain confidentiality of all customer and company data.
• ✅ Required Skills and Qualifications
•
Excellent written English communication skills.
•
Proficiency in email etiquette, grammar, and professional tone.
•
Strong attention to detail and ability to multitask.
•
Ability to work independently and take initiative.
•
Familiarity with using basic MS Office tools and CRM systems.
•
Ability to work in a fast-paced and target-driven environment.
• 🎓 Experience
•
Freshers and experienced candidates (0–2 years) are welcome to apply.
•
Prior experience in a non-voice BPO/KPO, email or chat support role is a plus.
• 🕒 Working Hours
•
Full-Time (Rotational Shifts – Day/Night)
•
6 days a week, 9-hour shift with 1-hour break
•
Rotational weekly offs as per team roster
• 📘 Knowledge, Skills, and Abilities
•
Knowledge of BPO/KPO workflows and customer service standards.
•
Basic understanding of customer lifecycle and issue resolution techniques.
•
Problem-solving and critical thinking ability.
•
Fast typing speed (minimum 30-35 WPM with high accuracy).
•
Ability to remain professional and calm in high-pressure situations.
• 🎁 Benefits
•
Competitive monthly salary with performance-based incentives.
•
Attendance and shift allowances.
•
Paid training and career development opportunities.
•
Employee recognition programs and rewards.
•
Friendly and inclusive work culture.
•
Opportunities for internal promotions and career growth.
• 💼 Why Join Houston Skilled Consultancy?
At Houston Skilled Consultancy, we believe in nurturing talent and helping individuals reach their full potential. By joining our backend process team, you become part of a supportive and forward-thinking company that values dedication, innovation, and work-life balance. If you are looking for a stable job with opportunities to grow in the BPO/KPO sector, this is the perfect place for you.
📨 How to Apply
Interested candidates are invited to submit their updated resume along with a brief cover letter to us
Or apply directly through our official website.
Houston Skilled Consultancy is looking for dynamic and detail-oriented Backend Process Executives to join our growing team in Pune. This role is ideal for individuals who excel in written communication, problem-solving, and handling customer queries via email and chat. As a Backend Process Executive, you will play a key part in supporting our BPO/KPO operations by delivering high-quality service without voice interaction.
🔑 Key Responsibilities
•
Handle customer queries and complaints via email and chat platforms efficiently.
•
Provide accurate product/service information and resolve issues in a timely manner.
•
Update internal databases, systems, and customer records as per defined protocols.
•
Collaborate with cross-functional teams to resolve customer concerns when required.
•
Follow process guidelines and adhere to quality standards and turnaround times.
•
Ensure a high level of customer satisfaction and engagement in every interaction.
•
Maintain confidentiality of all customer and company data.
• ✅ Required Skills and Qualifications
•
Excellent written English communication skills.
•
Proficiency in email etiquette, grammar, and professional tone.
•
Strong attention to detail and ability to multitask.
•
Ability to work independently and take initiative.
•
Familiarity with using basic MS Office tools and CRM systems.
•
Ability to work in a fast-paced and target-driven environment.
• 🎓 Experience
•
Freshers and experienced candidates (0–2 years) are welcome to apply.
•
Prior experience in a non-voice BPO/KPO, email or chat support role is a plus.
• 🕒 Working Hours
•
Full-Time (Rotational Shifts – Day/Night)
•
6 days a week, 9-hour shift with 1-hour break
•
Rotational weekly offs as per team roster
• 📘 Knowledge, Skills, and Abilities
•
Knowledge of BPO/KPO workflows and customer service standards.
•
Basic understanding of customer lifecycle and issue resolution techniques.
•
Problem-solving and critical thinking ability.
•
Fast typing speed (minimum 30-35 WPM with high accuracy).
•
Ability to remain professional and calm in high-pressure situations.
• 🎁 Benefits
•
Competitive monthly salary with performance-based incentives.
•
Attendance and shift allowances.
•
Paid training and career development opportunities.
•
Employee recognition programs and rewards.
•
Friendly and inclusive work culture.
•
Opportunities for internal promotions and career growth.
• 💼 Why Join Houston Skilled Consultancy?
At Houston Skilled Consultancy, we believe in nurturing talent and helping individuals reach their full potential. By joining our backend process team, you become part of a supportive and forward-thinking company that values dedication, innovation, and work-life balance. If you are looking for a stable job with opportunities to grow in the BPO/KPO sector, this is the perfect place for you.
📨 How to Apply
Interested candidates are invited to submit their updated resume along with a brief cover letter to us
Or apply directly through our official website.
