Back Office Service Co-ordinator

Education:- B.E / B. Tech - Electrical / Mechanical

Experience:- 0 - 3 years.

Industry:- Process Automation / SPMs / Automation

Travel Requirement : No

Location:- Pan India

Job description:-
• The role requires good written and verbal communication to convey clear requirements, technical knowhow to co-ordinate with engineers and customers.
• Provide site pre-requirements to customer and organising for installation and commissioning of systems.
• The candidate shall be responsible for handling customer service calls for the respective region.
• Liaison with customer to understand the complaints, try to provide online telephonic solution, co-ordinate and lining up respective service engineer for attending the service call.
• Provide estimate of materials / service to customer after understanding the requirement and to arrange for the material / service after receiving approvals.
• Giving daily line-ups to service engineers and checking and allocating them according to service issues.
• Tracking and closing service calls.
• Analyse the nature of service calls and make strategy to reduce repeat service issues.
• Generate report of service calls and conveying it to concern department to minimize repeat issues.
• To take responsibility of service payment follow up, timely completion of open issues.
• Deputing engineer as per AMC schedule.
• The candidate shall be instrumental in generating AMC business based on interpersonal skills with customer.