We are looking for an experienced Back Office Manager to streamline our operations and bridge the gap between our clients and service teams. You will be responsible for managing the full lifecycle of customer service, including handling cold calls to generate leads, managing Customer Relationship Management (CRM) records, and overseeing general back office operations. A core part of this role involves service engineer allocation, where you will coordinate schedules and dispatch technicians to client sites based on priority and location. The ideal candidate is a highly organized multitasker with excellent communication skills who can ensure seamless overall coordination between sales, service, and the customer to maintain high satisfaction levels.
