Back Office Executive (Operations)

Job location - Andheri East, Mumbai

Work Mode - Work from office

Key Responsibilities:

· Product & Brand Management: Maintain accurate product listings, brand consistency, and recover rejected product links.

· Deals & Promotions: Upload and QA campaigns, offers, and in-store promotions to drive sales.

· Store Support: Ensure store information like hours, images, logos, and menus is up to date.

· Customer Engagement: Manage push notifications and QR code campaigns to drive loyalty.

· Compliance: Verify licenses and regulatory requirements for stores and products.

· Reporting & Analytics: Generate insights using Sail thru & Tableau SaaS for data-driven decisions.

· Technical Support: Provide support via Zendesk & Salesforce, including peak/holiday coverage.

· Billing, Subscription & Collection: Manage payments, cancellations, tier changes, and overdue accounts.

Skills & Requirements:

· Excellent English communication (Verbal & Written) skills to interact with clients and internal teams.

· Proactive approach - takes initiative and solves problems independently.

· Strong interpersonal skills to collaborate effectively with team members.

· Detail oriented and organized, with the ability to manage multiple tasks.

· Experience in e-commerce operations, SaaS platforms, or Back office workflows preferred.

Job Type: Full-time

Pay: ₹25,000.00 - ₹45,000.00 per month

Work Location: In person