Verified Job
Telesales / Telemarketing
Back office executive- job post Shivam Stock Broking Company Patna, Bihar
Telesales / Telemarketing
#803071
Remote / WFH
Shivam Stock Broking Company Patna, Bihar
Job Description
Full job description
Job Title:- Quality Analyst (Back-Office) - Shiv am Stock Broking Limited Role Overview:
About Shiv am Stock Broking Limited: Shiv am Stock Broking Company is an Authorized Regional Business Partner of Mire Asset Sharekhan.
Position: - Calls & Compliance Auditor Location: -Patna Bihar
Key Responsibilities:
Call Monitoring: Listen to recorded calls and evaluate performance
Complaint Analysis: Review of how customer complaints are handled and resolved
Quality Scoring: Rate interactions based on predefined criteria (tone, accuracy, resolution, etc.)
Feedback & Coaching: Provide feedback to customer service for improvement
Compliance Checks: Ensure employees follow legal and company guidelines
Reporting: Prepare audit reports and highlight trends or recurring issues
Requirements
Required Skills:
Strong attention to detail
Good communication and listening skills
Analytical thinking
Knowledge of QA (Quality Assurance) processes
Familiarity with CRM or call-center tools
Benefits
Educational Qualification:
Minimum:- Graduate or above
Experience:- More than 1 year of experience in a similar role
Salary Package & Other Benefits: -
Pay: ₹15,000.00 - ₹20,000.00 per Month +PF+ESIC
Dm updated cv on 6299924341
graduate
Job Title:- Quality Analyst (Back-Office) - Shiv am Stock Broking Limited Role Overview:
About Shiv am Stock Broking Limited: Shiv am Stock Broking Company is an Authorized Regional Business Partner of Mire Asset Sharekhan.
Position: - Calls & Compliance Auditor Location: -Patna Bihar
Key Responsibilities:
Call Monitoring: Listen to recorded calls and evaluate performance
Complaint Analysis: Review of how customer complaints are handled and resolved
Quality Scoring: Rate interactions based on predefined criteria (tone, accuracy, resolution, etc.)
Feedback & Coaching: Provide feedback to customer service for improvement
Compliance Checks: Ensure employees follow legal and company guidelines
Reporting: Prepare audit reports and highlight trends or recurring issues
Requirements
Required Skills:
Strong attention to detail
Good communication and listening skills
Analytical thinking
Knowledge of QA (Quality Assurance) processes
Familiarity with CRM or call-center tools
Benefits
Educational Qualification:
Minimum:- Graduate or above
Experience:- More than 1 year of experience in a similar role
Salary Package & Other Benefits: -
Pay: ₹15,000.00 - ₹20,000.00 per Month +PF+ESIC
Dm updated cv on 6299924341
graduate
