Job Responsibilities :
• Handle customer communication through email and calls in a professional manner
• Prepare and draft professional emails related to customer service and operations
• Coordinate with customers, suppliers, and internal teams for smooth process flow
• Manage day-to-day administrative work and maintain proper records/documents
• Prepare and verify import/shipping documents accurately
• Follow up for payments, work orders, shipment status, and required approvals
• Support documentation related to logistics and import operations
• Maintain good communication and problem-solving skills with customers
Requirements:
• 1 to 2 years of experience in Customer Service / Admin / Import Documentation
• Good English communication and email drafting skills
• Basic knowledge of import documentation and office coordination work
• Immediate joiner preferred