Dear All, We are seeking profiles for a leadership position in WFM for a global BPO Designation - AVP WFM Profile - WFM / MIS Location - Mumbai CTC upto 30 LPA Candidate should have WFM experience in a BPO - Will lead WFM team to support international operations of approx 3-4 k FTEs - Will represent the workforce department and participate in customer presentation , Client calls, Quarterly business reviews - Candidate should have more then 10 years of experience in BPO WFM Vertical Should have managed large teams in WFM vertical in BPO space - Strong analytical ability - Strong verbal and written communication skills to able to communicate in a clear, constructive and professional manner. - Should have worked on WFM tools required to track the capacity and performance of the programs - Implement and maintain intra day workforce delivery team responsible to assist service delivery team to achieve desired performance matrics. Employment Type Full-time
