Verified Job Customer Support / TeleCaller

AVP IVR functional operational expert Global BPO

Mumbai, Maharashtra

CategoryCustomer Support / TeleCaller

Job ID#275844

Job TypeRemote / WFH

Job Description

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AVP - IVR functional/ operational expert ( Global BPO)
U
UNICUSJOBS
Mumbai, Maharashtra
Apply on LinkedIn
24 hours agoFull–time
We are looking for profiles for below position for a large Global BPO

Designation- AVP

Profile - Operational / Functional Expert in IVR

Location - Mumbai / Gurugram/ Bangalore

CTC - upto 25 lpa

Key responsibilities would include:

1. Lead the global business strategy and stewardship of our IVR channel to both enhance customer experience and reduce operational cost

2. Define global KPI targets, ambition, operational best practices and toolkits for the IVR leads in the markets

3. Become...

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