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Automotive Technician
Jobs
#643176
Full Time
Job Description
We have an Excellent Opportunity for Candidates for Two WheelerAutomobile Technician/Advisor/Floor Supervisor Role for Yamaha and Honda Showroom and Service Centre
Role: Automobile Technician/Advisor/Floor Supervisors
Roles and Responsibilities: -
1. Customer Handling
• Receiving customer with smile and greet him with Politeness, courteousness and professionalism
• Verify the service requests made by customers & Capture VOC of the customer and update in the system
• Conversational skill for telephonic as well as face to face discussion
• Customer communications about repair updates
2. Diagnosis
• Analyze and Diagnose the Scooter to identify number and type of repairs applicable
• Update the diagnosis report in the WMS (Geta fix)
• Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed
3. System Handling
• Track the Customer complaint in Zendesk and update the system on live basis
• Operate Workshop Management System (Geta fix) and ensure 100 % adherence
• Update operational Status and ETA on timely basis in both CRM and WMS systems
• Check for scooter health in Telematics Command center for deep diagnosis
4. Technical Repairs
• Service Champion should be fully equipped with knowledge on OLA Scooter
• Could able to repair/replace all the parts of the scooter
• Ensure he/she is updated on OLA technical curricular, news bulletin on EV
Process and Operational
• Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
• Invoicing and Payment Collections
• Ensure bays are free from any foreign materials and fit for serviceability
6. Parts Operation
• Auditing the inventory and ensure system and physical inventory is same
• Perform GRN and maintain Inventory at Experience Centre
• Ensuring Warranty part reverse logistics to the Mother workshop
7. Safety and Compliance
• Wear Uniform and Protective Gear while repairing scooter
• Use Protective Gear and proper handling of Tool Kits while repairing scooter
• Ensure firefighting equipment's are in place to ensure fire handling
Requirements
• Min qualification: 12th pass/diploma/ITI/-in automobile /graduation/post graduation.
• Min experience:0-2years experience in an automobile industry in service sector.
Benefits
Salary: 19000-25000 CTC per month including PF+ ESIC +Incentive
Role: Automobile Technician/Advisor/Floor Supervisors
Roles and Responsibilities: -
1. Customer Handling
• Receiving customer with smile and greet him with Politeness, courteousness and professionalism
• Verify the service requests made by customers & Capture VOC of the customer and update in the system
• Conversational skill for telephonic as well as face to face discussion
• Customer communications about repair updates
2. Diagnosis
• Analyze and Diagnose the Scooter to identify number and type of repairs applicable
• Update the diagnosis report in the WMS (Geta fix)
• Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed
3. System Handling
• Track the Customer complaint in Zendesk and update the system on live basis
• Operate Workshop Management System (Geta fix) and ensure 100 % adherence
• Update operational Status and ETA on timely basis in both CRM and WMS systems
• Check for scooter health in Telematics Command center for deep diagnosis
4. Technical Repairs
• Service Champion should be fully equipped with knowledge on OLA Scooter
• Could able to repair/replace all the parts of the scooter
• Ensure he/she is updated on OLA technical curricular, news bulletin on EV
Process and Operational
• Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
• Invoicing and Payment Collections
• Ensure bays are free from any foreign materials and fit for serviceability
6. Parts Operation
• Auditing the inventory and ensure system and physical inventory is same
• Perform GRN and maintain Inventory at Experience Centre
• Ensuring Warranty part reverse logistics to the Mother workshop
7. Safety and Compliance
• Wear Uniform and Protective Gear while repairing scooter
• Use Protective Gear and proper handling of Tool Kits while repairing scooter
• Ensure firefighting equipment's are in place to ensure fire handling
Requirements
• Min qualification: 12th pass/diploma/ITI/-in automobile /graduation/post graduation.
• Min experience:0-2years experience in an automobile industry in service sector.
Benefits
Salary: 19000-25000 CTC per month including PF+ ESIC +Incentive
