Automotive Parts Consultant- job post Embrun Ford Sales LTD

Full job description
About us

Embrun Ford is a Community dealership taking care of all our customers automotive needs. We are in a growing area and the dealersip has a need to grow its Parts department to keep up with the demand. We have a great team atmosphere, very positive and professional.

We are looking for an Parts Consultant to join our team. The successful candidate will be comfortable working independently and as part of a team, and will be able to quickly adapt to changing client needs.

Key Responsibilities Internal Service Counter:

* Assist service technicians and advisors in accurately identifying required parts for repair orders using Ford electronic parts catalogs (EPC).

* Pull requested parts from inventory, organize, and issue them directly to technicians in a timely manner to maintain shop efficiency.

* Ensure all parts, core charges, and shop supplies issued to repair orders are billed accurately through Tekion

* Track special-order parts requests (SOR’s) for technician jobs and notify service advisors immediately upon arrival

*Retail & Wholesale Counter ("Front Counter")* Greet walk-in retail customers and answer incoming phone calls with a high level of professionalism.

* Provide accurate price quotes, verify parts availability, and explain companion parts or related components needed for a complete repair.

* Lookup parts specifications and vehicle options using VIN decoders and electronic catalog systems.

* Process retail sales transactions, take payments (cash, credit, or account billing), and print/email receipts/invoices.