Verified Job
Customer Support / TeleCaller
Automation Devops
Customer Support / TeleCaller
#369369
Remote / WFH
Job Description
Work Experience: 4 to 6 years
Official Notice Period – Immediate to 15 days
Excellent communication skills
Job Location – Pune
Shift Timing: Regular shift & UK shift (Should be flexible)
Must have skill -
Linux, Shell Scripting,
ITIL / ITSM, PL/SQL
Application Troubleshooting,
Any Monitoring tool,
Jenkins - CI/CD,
Groovy Scripting/Yaml,
Git basic/bit bucket,
Ansible/Chef
Job Description
The Role Plan, manage, and oversee all aspects of a Production Environment Define strategies for Application Performance Monitoring, Optimization in Prod environment Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
Design, develop and standardize Monitoring and Alerting mechanism for the supported applications.
Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.
Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
Work with a global team spread across tech hubs in multiple geographies and time zones.
Ability to share knowledge and explain processes and procedures to others.
Able to perform on-call duties on a rotational basis.
Occasional off hours work required.
Requirements
Deployments MTF/Prod
Maintenance items (including stop/start, Disaster Recovery-related activities, etc.)
Monitoring Support TRTs
Incident creation CR for changes in MTF/Prod
Ticketing incident/problem management tool – Remedy
Must Have
Linux
Shell Scripting
ITIL / ITSM
PL/SQL
Application Troubleshooting
Any Monitoring tool (Preferred Splunk/Dynatrace)
Jenkins - CI/CD - Basic
Groovy Scripting/Yaml - Basic
Git basic/bit bucket - Basic
Good To Have Even Framework architecture
Ansible/Chef
Official Notice Period – Immediate to 15 days
Excellent communication skills
Job Location – Pune
Shift Timing: Regular shift & UK shift (Should be flexible)
Must have skill -
Linux, Shell Scripting,
ITIL / ITSM, PL/SQL
Application Troubleshooting,
Any Monitoring tool,
Jenkins - CI/CD,
Groovy Scripting/Yaml,
Git basic/bit bucket,
Ansible/Chef
Job Description
The Role Plan, manage, and oversee all aspects of a Production Environment Define strategies for Application Performance Monitoring, Optimization in Prod environment Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
Design, develop and standardize Monitoring and Alerting mechanism for the supported applications.
Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.
Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
Work with a global team spread across tech hubs in multiple geographies and time zones.
Ability to share knowledge and explain processes and procedures to others.
Able to perform on-call duties on a rotational basis.
Occasional off hours work required.
Requirements
Deployments MTF/Prod
Maintenance items (including stop/start, Disaster Recovery-related activities, etc.)
Monitoring Support TRTs
Incident creation CR for changes in MTF/Prod
Ticketing incident/problem management tool – Remedy
Must Have
Linux
Shell Scripting
ITIL / ITSM
PL/SQL
Application Troubleshooting
Any Monitoring tool (Preferred Splunk/Dynatrace)
Jenkins - CI/CD - Basic
Groovy Scripting/Yaml - Basic
Git basic/bit bucket - Basic
Good To Have Even Framework architecture
Ansible/Chef
