Attrition Management Business Banking

The Role Responsibilities
Strategy
• Responsible for attrition management for Loan against Property for Business Banking
• Responsible for engaging with clients towards retaining them i.e Top up, service resolution, cross sell, re-pricing
• Responsible for engaging with internal stakeholders toward retaining clients
• Responsible for tracking all key attrition management metrics

Processes
• Responsible for process, policy, approvals with country stakeholders and end to end execution of the attrition management

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles. Our Ideal Candidate
• Information/ understanding of BB products, self-employed client segment
• Strong Client engagement and management skills
• Strong sales skills
• Strong analytical, problem solving, networking and financial management skills.
• In-depth knowledge of products, services, and delivery channels available
• Informed in market competition, industry practices and regulations