Verified Job
Customer Support / TeleCaller
AT&T Customer Support Associate
Customer Support / TeleCaller
#42640
Remote / WFH
Sixth City Innovation
Job Description
Sixth City Innovations is hiring an AT&T Customer Support Associate to represent AT&T telecommunications services in the Cleveland area. This entry-level customer service position focuses on assisting customers with wireless plans, internet services, and connected technology solutions while providing exceptional face-to-face customer support.
This opportunity is ideal for individuals seeking entry-level customer service jobs, retail customer service roles, telecommunications careers, or sales support positions. We provide structured training, mentorship, and opportunities for advancement within the company.
AT&T Customer Support Associate Responsibilities
Provide in-person customer support for AT&T wireless, internet, and technology services
Assist customers with new activations, service upgrades, account support, and product recommendations
Explain service plans, promotions, and product features clearly and professionally
Maintain accurate customer account records and documentation
Deliver a positive customer experience and problem-solving support
Stay informed about AT&T products, network services, and technology updates
Work with team members to meet customer satisfaction and performance goals
Qualifications
Must be 18 years or older
High school diploma or GED required
Strong communication and customer service skills
Comfortable interacting with customers in a face-to-face service environment
Reliable transportation for commuting within Cleveland
Organized, dependable, and able to multitask
Experience in customer service, retail, hospitality, telecommunications, or sales associate roles is helpful but not required
Entry-level candidates encouraged to apply
What We Offer
Guaranteed Weekly pay with consistent compensation structure
Comprehensive training program covering customer service and telecommunications products
Clear career advancement opportunities and internal promotion paths
Flexible scheduling for full-time employees
Collaborative team culture with leadership support
Recognition programs and team events
Professional experience in customer service, telecommunications, and sales support
If you are interested in building experience in customer service, telecommunications, retail sales, or customer support, we encourage you to apply.
Qualified applicants will be contacted by our hiring team within 1-3 business days to discuss next steps in our interview process.
Pay: $63,500.00 - $75,000.00 per year
Benefits:
Flexible schedule
Work Location: On the road
This opportunity is ideal for individuals seeking entry-level customer service jobs, retail customer service roles, telecommunications careers, or sales support positions. We provide structured training, mentorship, and opportunities for advancement within the company.
AT&T Customer Support Associate Responsibilities
Provide in-person customer support for AT&T wireless, internet, and technology services
Assist customers with new activations, service upgrades, account support, and product recommendations
Explain service plans, promotions, and product features clearly and professionally
Maintain accurate customer account records and documentation
Deliver a positive customer experience and problem-solving support
Stay informed about AT&T products, network services, and technology updates
Work with team members to meet customer satisfaction and performance goals
Qualifications
Must be 18 years or older
High school diploma or GED required
Strong communication and customer service skills
Comfortable interacting with customers in a face-to-face service environment
Reliable transportation for commuting within Cleveland
Organized, dependable, and able to multitask
Experience in customer service, retail, hospitality, telecommunications, or sales associate roles is helpful but not required
Entry-level candidates encouraged to apply
What We Offer
Guaranteed Weekly pay with consistent compensation structure
Comprehensive training program covering customer service and telecommunications products
Clear career advancement opportunities and internal promotion paths
Flexible scheduling for full-time employees
Collaborative team culture with leadership support
Recognition programs and team events
Professional experience in customer service, telecommunications, and sales support
If you are interested in building experience in customer service, telecommunications, retail sales, or customer support, we encourage you to apply.
Qualified applicants will be contacted by our hiring team within 1-3 business days to discuss next steps in our interview process.
Pay: $63,500.00 - $75,000.00 per year
Benefits:
Flexible schedule
Work Location: On the road
