Asst. Training Manager

We’re Hiring: Assistant Manager – Training & Development (BPO Sales & Customer Service)

Are you a people developer with a passion for building high-performing sales and service teams? We’re looking for an experienced Assistant Manager – Training & Development to lead impactful learning programs in a fast-paced BPO setup.

What We’re Looking For:
• 4–6 years of experience in training & development, with at least 1–2 years in a leadership role
• Prior experience training in sales and customer service processes
• Strong facilitation, coaching, and stakeholder management skills
• Expertise in TNI, content development, and training effectiveness measurement
• Ability to lead a team of trainers and coordinate cross-functional training projects

Your Responsibilities:
• Oversee new hire training, floor refreshers, and upskilling initiatives
• Conduct TNI and align learning strategies to business goals
• Build and enhance training content, modules, and assessments
• Monitor training effectiveness through KPIs and drive continuous improvement
• Collaborate closely with operations, quality, and HR for performance support

Why Join Us?
• Be part of a progressive learning culture in a growing BPO organization
• Competitive salary + benefits
• Leadership opportunities with high visibility
• Scope to innovate and influence training strategy

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹550,000.00 per year

Schedule:
• Day shift
• Morning shift

Education:
• Bachelor's (Required)

Experience:
• Training & development: 3 years (Required)

Work Location: In person