Asst Manager CRM

Job DescriptionRoles and Responsibilities:Life cycle documentation: From Allotment till handover of project.

Managing customer grievances and tracking status and their resolution within agreed upon SLAs and TATs.

Responsible for Customer relationship management at project site.

Responsible for all CRM activity, documentation, and MIS at project site.

Intimation of inspection period to customer and schedule customer appointments for inspection.

Carrying out “PRE-DELIVERY INSPECTIONS” of all flats in co-ordination with construction team and PMG group.

Pre-delivery inspection and snag list. Communication of snags/defects identified to relevant department and follow-up for resolution.

Co-ordination with construction team at site for carrying out Rectification Works that must be necessary undertaken.

Final Handing over of flats to customers on completion of all the works in all aspects to customer satisfaction.

Rental management and management of Maintenance Agencies.

Manage and...