Associate Vice President – Quality Assurance & Quality Control (QA/QC)

Associate Vice President – Quality Assurance & Quality Control (QA/QC)

Location: Mumbai

Reporting To: Senior Vice President/ Project Head

Role Purpose:

The Associate Vice President – QA/QC will be responsible for establishing, implementing, and governing Region/Projects not limited residential, commercial, retail, mixed-use, and redevelopment projects. The role ensures that design intent, statutory requirements, brand standards, and construction excellence are consistently achieved across the project lifecycle.

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Key Responsibilities

Strategic & Leadership

· Define and implement the organization QA/QC strategy, policies, and frameworks aligned with international best practices (ISO, NBC, BIS, CPWD, ASTM where applicable).

· Build and lead a centralized QA/QC function across multiple projects and regions.

· Act as the final authority on quality standards, acceptance criteria, and deviations.

· Drive a quality-first culture across internal teams, consultants, contractors, and vendors.

Design & Pre-Construction Quality

· Review and validate design documents aligning specifications, and BOQs to ensure quality, constructability, and compliance.

· Ensure value engineering does not compromise long-term quality, durability, or brand standards. Ensure quality decisions reduce long-term operating cost for Asset Management and Owners’ Associations.

· Establish mock-up, sample, and material approval protocols.

· Integrate BIM-based quality checks, clash detection, and constructability reviews with QA processes.

· Evaluate materials, systems, and specifications based on whole-life cost, durability, maintenance, and replacement cycles.

Construction Phase Quality Control

· Implement robust Inspection & Test Plans (ITPs) for all trades including civil, finishing, façade, MEP, interiors, and external works.

· Ensure adherence to approved drawings, specifications, method statements, and statutory norms.

· Monitor workmanship, material quality, site testing, and laboratory results.

· Enforce corrective and preventive action (CAPA) systems for non-conformities.

· Establish real-time quality dashboards covering NCRs, defect trends, rework costs, and contractor performance.

Contractor & Vendor Quality Management

· Define pre-qualification criteria for contractors, subcontractors, and suppliers.

· Conduct quality audits of contractors, RMC plants, fabrication yards, and factories.

· Drive accountability through quality-linked performance metrics.

· Facilitate third-party audits, peer reviews, and technical due diligence for high-risk packages.

Testing, Commissioning & Handover

· Oversee testing, commissioning, and integrated system testing.

· Ensure snag-free handover through structured pre-handover inspections.

· Validate as-built documentation, O&M manuals, warranties, and statutory clearances.

Post-Handover & Customer Quality

· Establish mechanisms for defect liability period (DLP) monitoring and closure.

· Analyse customer complaints and warranty claims to improve future projects.

· Support Asset Management team and customer experience teams on quality-related issues.

Governance, Risk & Compliance

· Ensure compliance with local authorities, BMC, RERA, fire, environmental, and safety norms.

· Identify quality risks early and implement mitigation plans.

· Report quality KPIs, risks, and improvement initiatives to top management and board.

· Ensure materials, construction practices, and workmanship support sustainability, energy efficiency, and environmental compliance.

· Align quality standards with IGBC / LEED / WELL / GRIHA requirements where applicable.

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Key Deliverables

· Company-wide Quality Manual & SOPs

· Standardized checklists, ITPs, audit formats

· Zero critical quality failures and minimized rework

· Consistent brand-level construction quality across projects

· Improved customer satisfaction and reduced post-handover defects

· Create and maintain a centralized quality knowledge repository (lessons learned, defect libraries, standard details).

· Talent Development & Capability Building

· Represent the organization in technical discussions with authorities, consultants, or customers during disputes.

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Key Performance Indicators (KPIs)

· Reduction in rework and quality-related cost overruns

· Audit compliance score across projects

· Defect density at handover

· Customer quality complaint trends

· Contractor quality performance scores

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Required Qualifications

· Bachelor’s degree in Civil Engineering (Master’s preferred)

· Certifications in ISO 9001

· Membership with professional bodies (IEI, RICS, etc.) is an advantage

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Experience

· 20–22+ years of experience in large-scale real estate or infrastructure projects

· Minimum 8–10 years in senior leadership roles managing QA/QC across multiple projects

· Proven experience with Grade-A residential, commercial, retail, and mixed-use developments

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Skills & Competencies

· Deep technical expertise in civil, finishing, façade, and MEP systems

· Strong leadership and stakeholder management skills

· High attention to detail with a strategic mindset

· Independent decision-making authority on quality risks

· Excellent communication and decision-making abilities

· Ability to influence without direct authority

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Why This Role Is Critical

This role safeguards the developer’s brand reputation, customer trust, regulatory compliance, and asset longevity, making it one of the most critical leadership positions in a reputed real estate organization.