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Associate - Operations
Fynd
Mumbai, Maharashtra
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Full–time
Fynd is India’s largest omnichannel platform and multi-platform tech company with expertise in retail tech and products in AI, ML, big data ops, gaming+crypto, image editing and learning space.
Founded in 2012 by 3 IIT Bombay alumni: Farooq Adam, Harsh Shah and Sreeraman MG.
We are headquartered in Mumbai and are a company of more than 750 people. Fynd has 1000+ brands under management, more than 10k stores and servicing 23k + pin codes.
Everybody these days is making products, everyone is hiring technology ninjas! We aren’t looking for ninjas, samurais or warriors, we are looking for YOU:
• If you know the difference between worKING and work-eh-ing
• You know when to stop, how to unwind and take a breakk!
• Unafraid to ask for help & unashamed to ask again
• If you are good at what you do & acknowledge when you mess up (We all mess up some time)
• You learn, execute, learn again and talk about the insights you gained
Then YOU are the chosen one that we are looking for….
What will you do at Fynd?
• Working closely and coordinating with Store Managers, on-ground support fleet, and logistics Team and get customer issues resolved and pass the information to the customer
• Service team so that they can connect with the customer
• Work on the emails and calls.
• Assist in troubleshooting in cases where the application does not work for internal and external stakeholders
• Pass feedback to Engineering Team in cases of technical glitches
• Coordinate with ground staff and ensure that SLA (service level agreement) is not missed
• Coordination with Logistics and internal team
• Provide information to the Customer Service Team on a proactive basis for any type of foretasted issues
Specific Requirements:
• Excellent fluency in written and spoken English is essential
• Ability to manage multiple tasks and deliver to deadlines
• Ability to build external and internal relationships and partnerships
• Continually looks for efficiency gains, shares best practice and suggests process improvements
• Customer service experience and the ability to deal with difficult customers is essential
• Excellent organisational skills and ability to priorities
• Good communication and documentation skills
• Proficiency in MS Office
• 1 year and above experience in operations in retail, e-commerce or start-up
What do we offer?
Growth
We are a company that has grown more than 2x in people, 3x in products and 4x in-office presence, in the past 1 year alone. We are looking at new product lines, international markets and brilliant people to grow even further.
Associate - Operations
Fynd
Mumbai, Maharashtra
Apply
Full–time
Fynd is India’s largest omnichannel platform and multi-platform tech company with expertise in retail tech and products in AI, ML, big data ops, gaming+crypto, image editing and learning space.
Founded in 2012 by 3 IIT Bombay alumni: Farooq Adam, Harsh Shah and Sreeraman MG.
We are headquartered in Mumbai and are a company of more than 750 people. Fynd has 1000+ brands under management, more than 10k stores and servicing 23k + pin codes.
Everybody these days is making products, everyone is hiring technology ninjas! We aren’t looking for ninjas, samurais or warriors, we are looking for YOU:
• If you know the difference between worKING and work-eh-ing
• You know when to stop, how to unwind and take a breakk!
• Unafraid to ask for help & unashamed to ask again
• If you are good at what you do & acknowledge when you mess up (We all mess up some time)
• You learn, execute, learn again and talk about the insights you gained
Then YOU are the chosen one that we are looking for….
What will you do at Fynd?
• Working closely and coordinating with Store Managers, on-ground support fleet, and logistics Team and get customer issues resolved and pass the information to the customer
• Service team so that they can connect with the customer
• Work on the emails and calls.
• Assist in troubleshooting in cases where the application does not work for internal and external stakeholders
• Pass feedback to Engineering Team in cases of technical glitches
• Coordinate with ground staff and ensure that SLA (service level agreement) is not missed
• Coordination with Logistics and internal team
• Provide information to the Customer Service Team on a proactive basis for any type of foretasted issues
Specific Requirements:
• Excellent fluency in written and spoken English is essential
• Ability to manage multiple tasks and deliver to deadlines
• Ability to build external and internal relationships and partnerships
• Continually looks for efficiency gains, shares best practice and suggests process improvements
• Customer service experience and the ability to deal with difficult customers is essential
• Excellent organisational skills and ability to priorities
• Good communication and documentation skills
• Proficiency in MS Office
• 1 year and above experience in operations in retail, e-commerce or start-up
What do we offer?
Growth
We are a company that has grown more than 2x in people, 3x in products and 4x in-office presence, in the past 1 year alone. We are looking at new product lines, international markets and brilliant people to grow even further.
