Verified Job
Customer Support / TeleCaller
Associate Manager Chat Ops Airline BPO
Customer Support / TeleCaller
#406901
Remote / WFH
Job Description
Job Title: Chat Associate Manager
Industry: Aviation
Location: Gurugram
Minimum Qualification: Graduate (Any stream)
Experience:
8+ years" experience in customer service process/operations.
Travel domain experience is mandatory.
GDS Amadeus experience is Mandate
Roles and Responsibilities:
Team handling.
Operational excellence.
Process improvement.
Quality assurance.
Production hours adherence.
Quality.
Attrition.
Tech: Working closely with the tech team to highlight any challenges and address issues impacting the chat platform.
Skills Required:
People Management.
Flexibility with a 24/7 working environment.
Service delivery.
Travel BPO Experience.,
Industry: Aviation
Location: Gurugram
Minimum Qualification: Graduate (Any stream)
Experience:
8+ years" experience in customer service process/operations.
Travel domain experience is mandatory.
GDS Amadeus experience is Mandate
Roles and Responsibilities:
Team handling.
Operational excellence.
Process improvement.
Quality assurance.
Production hours adherence.
Quality.
Attrition.
Tech: Working closely with the tech team to highlight any challenges and address issues impacting the chat platform.
Skills Required:
People Management.
Flexibility with a 24/7 working environment.
Service delivery.
Travel BPO Experience.,
