Associate | Customer Service |Bengali|

Job Description

Key Responsibilities:
• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

Key Performance Indicators:
• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team
Qualifications

A Bachelor's degree from any stream if a Fresher
Minimum HSC with a minimum of 1 year of relevant experience
Passionate about customer care
Good typing skill
Fluent in written and spoken English and Bengali
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets
Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Additional Information
• Annual Bonus
• Night Shift Allowance
• Overtime Allowance
• Referral Hire Bonus
• Health Insurance
• Quarterly Team Outings
• Quarterly RnR Activities
• Annual Work Trip
• IT Asset provided
• 5 Days working
• Paid leaves of 21 days (excluding 12 public holidays)
• Free Snacks and Drinks
• Education Allowance (Training courses, Udemy, Coursera, etc.)
• Job Location: Andheri East, Near JB Nagar Metro Station Read more