Associate, Customer Care

Capgemini


RS Engineer || 5 to + yrs || Bangalore
Capgemini • Bengaluru, Karnataka • via LinkedIn
16 hours ago
Full–time
No Degree Mentioned
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Job description
Job Description

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role.

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.

Skills (competencies)
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Iron Mountain


Associate, Customer Care
Iron Mountain • Bengaluru, Karnataka • via Iron Mountain Jobs
20 hours ago
Full–time
No Degree Mentioned
Apply on Iron Mountain Jobs
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Job description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

This position is responsible for governance of the all cases processed by the

contracts team. Ensure customers internal stakeholder’s requirements are resolved in accordance with service level agreements and performance metrics. The position will be supporting internal and external customers with audit and route cause analysis to improve performance. This position requires multitasking abilities, being flexible tochange, Sound reading comprehension of emails, strong system skills, reliability,excellent keyboarding skills, paying attention to details and interpersonal ability with good oral and written communication.

Key Areas of Responsibility
• Research and pull various reports and documents from internal systems based on client request and requirement
• Audit – Responsible for auditing accounts that are created as part of the account creation process
• Import, consolidate, format and analyze customer data from multiple systems using Excel
• Attention to detail needed while working on each request
• Provide excellent Customer Service to internal customers
• Communicate effectively with company employees regarding proper required information and instructing them on proper procedures
• Maintain records for customer interaction, recording details including the actions taken on every request

Skills Required
• Sound reading comprehension and Excellent verbal (oral) and written communication skills
• Speed and accuracy of data input experience required - Excellent keyboarding skills
• Proficient with MS programs - Microsoft Excel and Microsoft Outlook (Other system experience is a plus)
• Flexible- adapts well to change. Ability to handle various tasks in a fast-paced, ever changing environment
• Strong analytical and organizational skills with attention to detail
• Excellent problem resolution skills
• Responsiveness and sense of urgency
• Ability to think strategically, and act tactically
• Develop and maintain an in-depth knowledge of relevant IM process and procedures
• Complete all work to a high quality and exceed levels of customer satisfaction

Qualification Required
• Any graduate with minimum 0 - 4 years’ experience in customer support, or, BPO OPERATIONS

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0087761 Read more