Verified Job
Work from home
Associate Collection Specialist
Work from home
#778906
Remote / WFH
Sutherland
Job Description
Need Graduates
Key Skills Required: .
0 - 4 Years
10 Vacancies
₹ 3-3.5 Lacs P.A
Hiring office located in Chennai
Remote
Must have key skills
Collections,
International Voice Process
Other key skills
Collection Management,
AR Collection,
Payment Collection,
O2C Collections,
3rd Party Collection,
US Collection,
Payment Followup,
Collections Process,
OTC Collection,
Accounts Receivable
Job description
What you’ll do
Hi Connections,
We are currently hiring for Associate Collection Specialist and Team to join our growing team at Sutherland.
EXP: 0 - 4 Yrs
Key Skills Required:
Need Graduates
Fluent Speaking in English
International Voice Process
Collection
Candidates Within Tamil Nadu Cochin And Bangalore Can Apply
JD
1. Review open accounts from the daily Ageing report
2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
4. Monitor customer payments activity to ensure receivables are collected in a timely manner
5.Ensure timely escalation in case of non-payment or no response
6. Provide customer service with regards to sending statements,
process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client
8. Assists with the cleanup of UC's (unapplied credits), short paid invoices
9. Send Dunning letter to customers to make the payment of delinquent accounts
10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
11.Update Daily/Weekly trackers and perform self-quality check
12.Adherence to Control and Compliance
13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
14. Follow and update the Standard Operating Procedure (SOP)
15. Active participation in Learning & Developments
If interested, please share your resume or reach out directly: Email: Abinaya.Manoharan@Sutherlandglobal.com Contact: 9791385843
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com
Industry type
BPM / BPO
Department
Finance & Accounting
Role
Finance & Accounting - Other
Role category
Finance & Accounting - Other
Employment type
Full Time, Permanent
Education
Any Graduate
About company
Sutherland is a global leader in driving business and digital transformation, and exceptional experiences along the entire journey of our clients engagement with their customers. With over 35 years of experience, we combine deep domain expertise and extensive knowledge in proven optimization with both proprietary and partnered tools and platforms to drive growth, efficiency, and productivity across organizations.
Sutherland brings together our people, processes, products and platforms across cognitive artificial intelligence (AI), intelligent automation, advance analytics and digital services to create unique solutions for the industries that we service. The core values of remaining agile, outside-the-box thinking, uncompromising integrity and flawless execution are key pillars of the company.
We serve marque brands across Healthcare, Insurance, Banking and Financial Services, Communications, Media and Entertainment, Technology, Travel and Logistics and Retail. Sutherland has 212 unique and independent inventions associated with several patent grants in critical technologies in the US and UK. Leveraging this IP and combining it with our platforms, domain expertise, engineering and digital expertise and collaborative partnerships, we are a team of 40,000 delivering tailored services and solutions driving tangible results at scale for our clients.
Headquarters
Gateway Office Parks Pvt. Ltd 2nd , 3rd , 4th ,5th Floor, Block B2 No:16,GST Road Perungalathur, CHENNAI, Tamil Nadu 600063, Chennai, Tamilnadu, India
Reviews
View all
9.4K employee reviews
5.0
rated by Process Associate in Chennai
Pick Up and Drop Cab Facility
Read full review
4.0
rated by Financial Analyst in Hyderabad
Currently no experience
Read full review
5.0
rated by Process Associate in Hyderabad
It's a excellent experience to work with Sutherland
Read full review
Powered by
AmbitionBox
AmbitionBox
Benefits
View all
935 employees reported these benefits
Transport / Travel Support
Learning & Development Support
Health & Wellness Support
Free Meal
Performance Bonus
Relocation Assistance
Powered by
AmbitionBox
AmbitionBox
Salary insights
Compare Sutherland salary with similar companies.
Compare salary
Powered by
AmbitionBox
AmbitionBox
Apply
Similar jobs
Apply
Key Skills Required: .
0 - 4 Years
10 Vacancies
₹ 3-3.5 Lacs P.A
Hiring office located in Chennai
Remote
Must have key skills
Collections,
International Voice Process
Other key skills
Collection Management,
AR Collection,
Payment Collection,
O2C Collections,
3rd Party Collection,
US Collection,
Payment Followup,
Collections Process,
OTC Collection,
Accounts Receivable
Job description
What you’ll do
Hi Connections,
We are currently hiring for Associate Collection Specialist and Team to join our growing team at Sutherland.
EXP: 0 - 4 Yrs
Key Skills Required:
Need Graduates
Fluent Speaking in English
International Voice Process
Collection
Candidates Within Tamil Nadu Cochin And Bangalore Can Apply
JD
1. Review open accounts from the daily Ageing report
2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
4. Monitor customer payments activity to ensure receivables are collected in a timely manner
5.Ensure timely escalation in case of non-payment or no response
6. Provide customer service with regards to sending statements,
process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client
8. Assists with the cleanup of UC's (unapplied credits), short paid invoices
9. Send Dunning letter to customers to make the payment of delinquent accounts
10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
11.Update Daily/Weekly trackers and perform self-quality check
12.Adherence to Control and Compliance
13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
14. Follow and update the Standard Operating Procedure (SOP)
15. Active participation in Learning & Developments
If interested, please share your resume or reach out directly: Email: Abinaya.Manoharan@Sutherlandglobal.com Contact: 9791385843
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com
Industry type
BPM / BPO
Department
Finance & Accounting
Role
Finance & Accounting - Other
Role category
Finance & Accounting - Other
Employment type
Full Time, Permanent
Education
Any Graduate
About company
Sutherland is a global leader in driving business and digital transformation, and exceptional experiences along the entire journey of our clients engagement with their customers. With over 35 years of experience, we combine deep domain expertise and extensive knowledge in proven optimization with both proprietary and partnered tools and platforms to drive growth, efficiency, and productivity across organizations.
Sutherland brings together our people, processes, products and platforms across cognitive artificial intelligence (AI), intelligent automation, advance analytics and digital services to create unique solutions for the industries that we service. The core values of remaining agile, outside-the-box thinking, uncompromising integrity and flawless execution are key pillars of the company.
We serve marque brands across Healthcare, Insurance, Banking and Financial Services, Communications, Media and Entertainment, Technology, Travel and Logistics and Retail. Sutherland has 212 unique and independent inventions associated with several patent grants in critical technologies in the US and UK. Leveraging this IP and combining it with our platforms, domain expertise, engineering and digital expertise and collaborative partnerships, we are a team of 40,000 delivering tailored services and solutions driving tangible results at scale for our clients.
Headquarters
Gateway Office Parks Pvt. Ltd 2nd , 3rd , 4th ,5th Floor, Block B2 No:16,GST Road Perungalathur, CHENNAI, Tamil Nadu 600063, Chennai, Tamilnadu, India
Reviews
View all
9.4K employee reviews
5.0
rated by Process Associate in Chennai
Pick Up and Drop Cab Facility
Read full review
4.0
rated by Financial Analyst in Hyderabad
Currently no experience
Read full review
5.0
rated by Process Associate in Hyderabad
It's a excellent experience to work with Sutherland
Read full review
Powered by
AmbitionBox
AmbitionBox
Benefits
View all
935 employees reported these benefits
Transport / Travel Support
Learning & Development Support
Health & Wellness Support
Free Meal
Performance Bonus
Relocation Assistance
Powered by
AmbitionBox
AmbitionBox
Salary insights
Compare Sutherland salary with similar companies.
Compare salary
Powered by
AmbitionBox
AmbitionBox
Apply
Similar jobs
Apply
