Assoc, Customer Care

Position Summary:

The position is responsible for assisting the crew in using the RCL Application System and clarifying questions they might have to successfully update their information in order to join their assigned vessel

Essential Duties and Responsibilities:

Stands by the computer kiosk in order to assist CMs in using the RCL Electronic System
Clarifies questions from crewmember / applicants in filling up the electronic data form
Directs crewmembers / applicants to the correct parties whenever needed
Assists CM in the setting up of appointment for visa application
Monitors the progress of all documentation requirements of all departing crewmembers
Provides information to CMs on how to renew their medicals
Handles crew documents for endorsement to the correct parties
Attends to crew concern regarding their sign on requirements
Communicates in advance with schedulers the list of CMs who will not be able to join as scheduled and provide a definite date when CM can join
Such other duties and responsibilities as are necessary in carrying out the business
Financial RESPONSIBILITIES (For management roles only)

List any responsibilities for budget expenses and/or achievement of revenue targets in local currency

Key Relationships


Experience / Knowledge & Skills


Qualifications:

At least 1 years of experience in document handling and customer support
Knowledge and background of the Maritime Industry
Knowledge of the International Maritime Organization policies
Excellent English Communication skills (written and oral)
Knowledge in the use of computers and software applications
Strong interpersonal skills