Verified Job
Customer Support / TeleCaller
Assistant Store Manager -Toomina
Customer Support / TeleCaller
#694087
Remote / WFH
Job Description
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Amplifon
Job Description
Top Employer 2025
Make a difference to people's lives everyday
Changing Lives, Transforming Careers
Join Australia's leading retail hearing health provider.
Amplifon, is one of Australia's leading retail hearing health providers. We believe in living life at full volume and at Amplifon you will have the opportunity to change lives by encouraging people to take a free 5-minute hearing assessment.
This position will see you collaborating with a team of part-time & casual retail sales associates, to support reaching sales targets, and assume other responsibilities as required by the Store Manager.
About the Role
Active lead generation by encouraging customers in the shopping centre to check their hearing health by completing a free 5-minute hearing check.
Build a rapport with new customers and enhance relationships with existing customers.
Explain hearing results and recommend the next steps to customers
Reconnecting with previous customers or new leads via phone-based communication.
Customer database administration, including database management, stock control and invoicing
Ensuring accurate compliance and high attention to detail with industry reporting requirements
Contributing to store targets and KPIs.
Assist Store Manager in motivating a team of retail associates to consistently provide outstanding customer service
About you
Previous, demonstrable experience in customer service, sales or administration.
A self-starter with a 'can-do' attitude
A great communicator (both written and verbal) to support our team and customers
An outgoing, bright and vibrant personality where you are comfortable engaging with our customers to partake in one of our free hearing screen checks
Keen to learn and develop into a future leader
Availability to work retail hours, including weekends and late-night trade
What we offer in return
Comprehensive training, career opportunities and succession planning for retail leadership roles
A generous bonus scheme on top of your base pay.
Free Hearing Aids for you, 50% discount for immediate family members, and 30% for other family members and friends.
Perkbox! Our retail benefits partner. All Amplifon Group employees benefit from fantastic, everyday discounts at retailers such as Woolworths, Coles & Bunnings (4%), Kmart, Target, JB Hi-Fi & Autobarn (5%), Expedia, H&M (10%), Sunglass Hut (15%), The Iconic (25%), to name just a few! From gym memberships to the latest tech, home furnishings, and everything in between, there's a Perk for everyone!
Discounted rates for leisure travel with Accor and Oaks Hotels and Sixt Car rentals.
Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
Work in a business that genuinely enables you to change a customer's life every day!
Based in a convenient shopping centre location with access to public transport and parking.
Previous sales, retail, health or education industry experience is highly regarded, but not essential.
If you want more people to 'Live Life at Full Volume' and believe you can make a difference, apply now!
We are committed to creating an inclusive workplace and welcome applications from diverse backgrounds, including mature aged workers. If you require any specific accommodation to be provided during the recruitment process, please let us know. Please note that for this position, you will be required to consent to a criminal background check.
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Amplifon
Job Description
Top Employer 2025
Make a difference to people's lives everyday
Changing Lives, Transforming Careers
Join Australia's leading retail hearing health provider.
Amplifon, is one of Australia's leading retail hearing health providers. We believe in living life at full volume and at Amplifon you will have the opportunity to change lives by encouraging people to take a free 5-minute hearing assessment.
This position will see you collaborating with a team of part-time & casual retail sales associates, to support reaching sales targets, and assume other responsibilities as required by the Store Manager.
About the Role
Active lead generation by encouraging customers in the shopping centre to check their hearing health by completing a free 5-minute hearing check.
Build a rapport with new customers and enhance relationships with existing customers.
Explain hearing results and recommend the next steps to customers
Reconnecting with previous customers or new leads via phone-based communication.
Customer database administration, including database management, stock control and invoicing
Ensuring accurate compliance and high attention to detail with industry reporting requirements
Contributing to store targets and KPIs.
Assist Store Manager in motivating a team of retail associates to consistently provide outstanding customer service
About you
Previous, demonstrable experience in customer service, sales or administration.
A self-starter with a 'can-do' attitude
A great communicator (both written and verbal) to support our team and customers
An outgoing, bright and vibrant personality where you are comfortable engaging with our customers to partake in one of our free hearing screen checks
Keen to learn and develop into a future leader
Availability to work retail hours, including weekends and late-night trade
What we offer in return
Comprehensive training, career opportunities and succession planning for retail leadership roles
A generous bonus scheme on top of your base pay.
Free Hearing Aids for you, 50% discount for immediate family members, and 30% for other family members and friends.
Perkbox! Our retail benefits partner. All Amplifon Group employees benefit from fantastic, everyday discounts at retailers such as Woolworths, Coles & Bunnings (4%), Kmart, Target, JB Hi-Fi & Autobarn (5%), Expedia, H&M (10%), Sunglass Hut (15%), The Iconic (25%), to name just a few! From gym memberships to the latest tech, home furnishings, and everything in between, there's a Perk for everyone!
Discounted rates for leisure travel with Accor and Oaks Hotels and Sixt Car rentals.
Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
Work in a business that genuinely enables you to change a customer's life every day!
Based in a convenient shopping centre location with access to public transport and parking.
Previous sales, retail, health or education industry experience is highly regarded, but not essential.
If you want more people to 'Live Life at Full Volume' and believe you can make a difference, apply now!
We are committed to creating an inclusive workplace and welcome applications from diverse backgrounds, including mature aged workers. If you require any specific accommodation to be provided during the recruitment process, please let us know. Please note that for this position, you will be required to consent to a criminal background check.
Sign in
Job Seekers
Employers
About
©2026 Indeed
Accessibility at Indeed
Privacy Centre and Ad Choices
Terms
