Assistant Manager OperationsInternational BPO

Hiring for Assistant Manager - Operations(International BPO) Minimum work experience required 5 years Minimum Team Handling/People Management experience 1.5 3 Years Qualification Any Graduate Good Communication Skill Shifts 247 Working Days - 6 Days CTC Budget Maximum 7 LPA Fixed Joining Immediate / 30 Days Maximum Location Visakhapatnam Hiring for Assistant Manager - Operations(International BPO) Key Responsibilities include: Planning & managing workflow (for ongoing and ad-hoc assignments turn-around time, SLAs, and productivity Monitoring of SOPs against output quality to ensure that they are updated at all times Undertaking quality control of completed work by reviewing outputs against pre-defined criteria Working with the team and providing continuous insights on the process/techniques Impart training (presentations, theoretical and practical tests) and handle queries of team Undertaking ad-hoc research task, following a clearly set out brief Qualifications Qualifications/ Knowledge: Proficient English reading and writing skills Proficient in Microsoft Office applications Highly organized with a proven track record of delivering to deadlines Exceptional attention to detail and output oriented Ability to follow SOPs Problem solving skills Effective communication and analysis skills Experience in project management role is a must Minimum work experience of 5 - 8 years in a contact center/ back office/ BPO environment Additional information Should be ok with working in 24 7 environment. Interested candidates contact HR Umme@8+71074281 / [Confidential Information