Assistant Manager Domestic BPO

Job description

Assistant Manager Operation-Domestic Sales Insurance Background only

BPO Sales Insurance background Mandatory

Job Description :

- Responsible for the day-to-day function of the collections and sales process.

- Support call center TLs and agents and administer the everyday call center business.

- Monitor call center operations and ensure high-quality services.

- Drive collection and sales through team leads.

- Generating innovative ideas that are cost-effective ensuring profitability to the company.

- Assist supervisors and ensure various metrics for productivity are met and exceeded and prepare necessary reports required for the same.

- Work with team supervisors and identify call volume trends and maximize ways to improve quality and productivity.

- Plan annual business and prepare strategies for forecasting and meeting budgetary plans.

- Maintain knowledge of various best industry practices and develop associated strategies.

- Analyze processes and recommend new technologies for incorporation in the system..

- Presenting monthly/quarterly performance in the monthly review meetings.

- Ensuring that the team is well equipped, well trained, and motivated to meet the service level agreement of the company.

- Ensuring that the employees adhere to the company's rules and are in sync with the company's mission and values.

- Weekly review with clients for Target Service levels with the ability to analyze and re-engineer processes towards driving improvement and change, if required.

- Briefing the team on process updates, improvement areas, and other important functions, given/required by the clients

- Interacting with the HR team to reduce attrition absences and improve employee morale.

- Conducting training sessions every week for the bottom performers.

- Adaptable and able to adhere to client and company requirements.

- Following the prescribed Escalation Matrix.

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits:
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:
• Day shift
• Weekend availability

Supplemental Pay:
• Performance bonus
• Yearly bonus

Experience:
• Assistant manager BPO: 1 year (Required)
• Assistant manager: 1 year (Required)

Language:
• English (Required)

Location:
• Malad, Mumbai, Maharashtra (Preferred)

Willingness to travel:
• 100% (Preferred)

Work Location: In person Read more