Verified Job
Customer Support / TeleCaller
Assistant manager collections
Customer Support / TeleCaller
#415609
Remote / WFH
Job Description
Company Overview
Our company is a leading and innovative non-banking financial company (NBFC), specializing in providing unsecured loans through modern, customer-friendly approaches. We pride ourselves on our strong relationship management and effective debt collection strategies, ensuring sustainable growth and customer satisfaction.
Job Overview
We are seeking a dynamic and experienced Assistant Manager Collections to join our team. The role is available in Mumbai, Kolkata, Bangalore Urban, and Pune. This is a full-time position with options for contract-to-hire or contract employment. The ideal candidate will have a robust background in debt collection, particularly in the NBFC sector, and will be adept at managing agency relationships and leading field collections teams.
Qualifications And Skills
• Proven experience in debt collection, preferably within the NBFC sector, demonstrating a strong understanding of unsecured loans and their recovery.
• Ability to manage and nurture agency relationships to ensure effective and timely collections.
• Strong leadership and team management skills, with a demonstrated ability to lead field collections teams efficiently.
• Excellent communication and negotiation skills, with the ability to interact professionally with clients and agencies.
• Proficient in using collections and financial software to track and manage debts.
• Strong analytical skills to assess collection strategies and improve recovery rates continually.
• Knowledge of local regulatory and compliance requirements related to debt collection in the assigned regions.
• Ability to work under pressure and handle challenging situations with resilience and a focus on solutions.
Roles And Responsibilities
• Oversee and manage the collection process for unsecured loans, ensuring timely and efficient recovery of outstanding debts.
• Develop and maintain strong relationships with collection agencies to facilitate effective debt recovery.
• Lead and manage a team of field collection agents, providing guidance, support, and performance monitoring.
• Implement and refine collection strategies to increase recovery rates and minimize write-offs.
• Regularly review and analyze collection performance data to identify trends and areas for improvement.
• Ensure compliance with all relevant regulations and company policies in the debt collection process.
• Communicate regularly with customers to address outstanding debts, resolve disputes, and negotiate payment plans.
• Prepare and present regular reports to senior management on collection status, performance metrics, and strategic initiatives.
Our company is a leading and innovative non-banking financial company (NBFC), specializing in providing unsecured loans through modern, customer-friendly approaches. We pride ourselves on our strong relationship management and effective debt collection strategies, ensuring sustainable growth and customer satisfaction.
Job Overview
We are seeking a dynamic and experienced Assistant Manager Collections to join our team. The role is available in Mumbai, Kolkata, Bangalore Urban, and Pune. This is a full-time position with options for contract-to-hire or contract employment. The ideal candidate will have a robust background in debt collection, particularly in the NBFC sector, and will be adept at managing agency relationships and leading field collections teams.
Qualifications And Skills
• Proven experience in debt collection, preferably within the NBFC sector, demonstrating a strong understanding of unsecured loans and their recovery.
• Ability to manage and nurture agency relationships to ensure effective and timely collections.
• Strong leadership and team management skills, with a demonstrated ability to lead field collections teams efficiently.
• Excellent communication and negotiation skills, with the ability to interact professionally with clients and agencies.
• Proficient in using collections and financial software to track and manage debts.
• Strong analytical skills to assess collection strategies and improve recovery rates continually.
• Knowledge of local regulatory and compliance requirements related to debt collection in the assigned regions.
• Ability to work under pressure and handle challenging situations with resilience and a focus on solutions.
Roles And Responsibilities
• Oversee and manage the collection process for unsecured loans, ensuring timely and efficient recovery of outstanding debts.
• Develop and maintain strong relationships with collection agencies to facilitate effective debt recovery.
• Lead and manage a team of field collection agents, providing guidance, support, and performance monitoring.
• Implement and refine collection strategies to increase recovery rates and minimize write-offs.
• Regularly review and analyze collection performance data to identify trends and areas for improvement.
• Ensure compliance with all relevant regulations and company policies in the debt collection process.
• Communicate regularly with customers to address outstanding debts, resolve disputes, and negotiate payment plans.
• Prepare and present regular reports to senior management on collection status, performance metrics, and strategic initiatives.
