Verified Job
Back Office / Data Entry
Assistant Libraries Manager (Customer Experience Team Leader)
Back Office / Data Entry
#657917
Remote / WFH
Job Description
Full job description
Posted:
15/12/2026
Closing Date:
04/01/2026
Job Type:
Permanent - Full Time
Location:
Blenheim, Marlborough
Job Category:
Property & Community Facilities Department
Mo tēnei tūranga mahi About the role
We're seeking a dynamic leader to step into the role of Customer Experience Librarian, guiding our dedicated library services team in a new, modern facility. This is a key leadership position, responsible for overseeing 10 FTE staff, managing rostering and frontline operations, while supporting our Libraries Manager and acting as second-in-charge, when required. We're looking for someone passionate about public libraries and ready to take on a pivotal support role while inspiring and leading a vibrant team.
Your responsibilities will include, but are not limited to:
leading and empowering the library teams to deliver high-quality, community-focused services
ensuring delivery of high standards of customer service and team collaboration
developing and implementing customer service training with an associated workplan which aligns with the Libraries Strategy
championing customer experience initiatives and driving business process improvements
overseeing service delivery performance
fostering a positive and inclusive library culture
You’ll be part of a supportive environment where your ideas and leadership will be valued. Work will involve a blend of in-person, phone, and digital interactions, so confidence across all these communication channels is essential.
The working hours for this position are 40 hours per week, Monday – Friday and weekends as rostered (approximately one in five weekends).
Ngā āhuatanga kei a mātou What we offer
A great benefits package (including Health Insurance, Income Protection and Life Insurance, enhanced Superannuation, 5 weeks annual leave).
A salary determined by the knowledge, skills and experience you have to offer
Penal rates for weekend work applies
A workplace that supports flexibility, health and wellbeing.
An environment where input, initiative and innovation are encouraged.
Ko ngā wheako ōu About you
You will display a high level of flexibility, excellent customer service skills, work well as part of a team, be confident with technology and enjoy a busy environment. You’ll enjoy engaging with the community, build relationships and assisting with staffing.
You're a confident and collaborative leader who thrives on creating meaningful change.
You bring to the table:
a relevant Library qualification, ideally a Level 7 Diploma (minimum)
minimum five years' experience in a public library setting
experience managing complex customer service and library teams
proven ability to lead high-performing teams and drive service excellence
strong strategic planning, project delivery and business case development skills
customer-first mindset with a track record of designing exceptional service journeys
excellent communication, facilitation and relationship-building skills
high initiative and problem-solving ability
a genuine passion for public library service.
Ko wai mātou About us
Marlborough District Council is a dynamic, progressive organisation which prides itself on the professionalism it brings to managing a wide range of functions. Our vision is that over the next decade, Marlborough will become a globally connected district of progressive, high-value enterprise, known for its quality lifestyle, desirable location and natural environment.
Marlborough is unique for many reasons. The region offers an array of outdoor pursuits in a distinctive and picturesque landscape. With the Marlborough Sounds, the land and sea offer unlimited accessibility for sport and leisure.
We want to be a community hub that is welcoming, engaging and inspirational. If this sounds like something you want to be part of, and you have some of the skills outlined, we look forward to hearing from you
Applications close 5.00 pm on 4 January 2026
For further information you are welcome to contact Glenn Webster (Libraries Manager) on Glenn.webster@marlborough.govt.nz
Posted:
15/12/2026
Closing Date:
04/01/2026
Job Type:
Permanent - Full Time
Location:
Blenheim, Marlborough
Job Category:
Property & Community Facilities Department
Mo tēnei tūranga mahi About the role
We're seeking a dynamic leader to step into the role of Customer Experience Librarian, guiding our dedicated library services team in a new, modern facility. This is a key leadership position, responsible for overseeing 10 FTE staff, managing rostering and frontline operations, while supporting our Libraries Manager and acting as second-in-charge, when required. We're looking for someone passionate about public libraries and ready to take on a pivotal support role while inspiring and leading a vibrant team.
Your responsibilities will include, but are not limited to:
leading and empowering the library teams to deliver high-quality, community-focused services
ensuring delivery of high standards of customer service and team collaboration
developing and implementing customer service training with an associated workplan which aligns with the Libraries Strategy
championing customer experience initiatives and driving business process improvements
overseeing service delivery performance
fostering a positive and inclusive library culture
You’ll be part of a supportive environment where your ideas and leadership will be valued. Work will involve a blend of in-person, phone, and digital interactions, so confidence across all these communication channels is essential.
The working hours for this position are 40 hours per week, Monday – Friday and weekends as rostered (approximately one in five weekends).
Ngā āhuatanga kei a mātou What we offer
A great benefits package (including Health Insurance, Income Protection and Life Insurance, enhanced Superannuation, 5 weeks annual leave).
A salary determined by the knowledge, skills and experience you have to offer
Penal rates for weekend work applies
A workplace that supports flexibility, health and wellbeing.
An environment where input, initiative and innovation are encouraged.
Ko ngā wheako ōu About you
You will display a high level of flexibility, excellent customer service skills, work well as part of a team, be confident with technology and enjoy a busy environment. You’ll enjoy engaging with the community, build relationships and assisting with staffing.
You're a confident and collaborative leader who thrives on creating meaningful change.
You bring to the table:
a relevant Library qualification, ideally a Level 7 Diploma (minimum)
minimum five years' experience in a public library setting
experience managing complex customer service and library teams
proven ability to lead high-performing teams and drive service excellence
strong strategic planning, project delivery and business case development skills
customer-first mindset with a track record of designing exceptional service journeys
excellent communication, facilitation and relationship-building skills
high initiative and problem-solving ability
a genuine passion for public library service.
Ko wai mātou About us
Marlborough District Council is a dynamic, progressive organisation which prides itself on the professionalism it brings to managing a wide range of functions. Our vision is that over the next decade, Marlborough will become a globally connected district of progressive, high-value enterprise, known for its quality lifestyle, desirable location and natural environment.
Marlborough is unique for many reasons. The region offers an array of outdoor pursuits in a distinctive and picturesque landscape. With the Marlborough Sounds, the land and sea offer unlimited accessibility for sport and leisure.
We want to be a community hub that is welcoming, engaging and inspirational. If this sounds like something you want to be part of, and you have some of the skills outlined, we look forward to hearing from you
Applications close 5.00 pm on 4 January 2026
For further information you are welcome to contact Glenn Webster (Libraries Manager) on Glenn.webster@marlborough.govt.nz
