Assistant Key Account Manager HDFC Bank Tele Channel

Role description DocumentAPosition OverviewPosition Title Assistant Key Account ManagerDepartment HDFC Bank - Tele VerticalLevel/ Band Sr. Executive/AM B Organizational RelationshipsReports To Area MAnagerSupervises C Job DimensionsGeographic Area Covered HDFC Bank Tele FloorStakeholders Internal HDFC Bank Tele Supervisors / Phone BankersExternal D Key Result AreasOrganization process Key contributions FrequencyTraining .Prepare training material for New Phone Bankers .Certification/ Motivation of Phone bankers .Timely Completion of training .Coaching callers based on quality scores for improvement .Training to improve sales Daily / MonthlyQuality Evaluations Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularly Conducting Monthly certifications for the unit to assess product/process/ system. Analyze the training requirements bases the feedback shared. Daily / MonthlyMIS .Prepare the Quality MIS .Ensure the MIS is published to the relevant stakeholders on time. Daily/ Weekly/ MonthlyOthers .Assist in preparation of process notes or system requirements .Projects to improve overall lead quality E Skills Required