Assistant Housing Advisor |Internal|

Job description
Job title:

Assistant Housing Advisor

Location:

Hybrid working – a combination of remote working and office working in Market Harborough, Leicestershire

Status:

Permanent

Hours:

18.5

Grade:

Grade 5 (£28 777 to £31 364) pro rata, pay award pending

Harborough District Council’s vision is to work with communities in a vibrant, safe and prosperous district and to bring the best opportunities to all.

The role involves providing first point of contact for customers, customer services advisors and other agencies with issues around the Housing Register and available housing association properties. The role also provides support to the Housing Advisor team.

Carring out intital assessments to understand an indivudals circumstances, to identify if a person is homeless, rough sleeping or threatened with homelessness will form part of the role. The post holder will be accountable for collating evidence not provided by home seekers, to support their application, such as proof of identity, income, etc, in order to assess level of housing need and type of properties eligible to bid for. The post holder will also be responsible for deciding which applications are approved or rejected.

In order to be successful within this role we are looking for an individual who is highly motivated and has an interest in housing services and helping to support those in the community to understand their housing needs and options.

The successful candidate will be able to operate in a fast paced environment handling telephone calls, e-mails and online contacts – providing initial advice and guidance where appropriate and onward referring where necessary. The role includes the use of a web based database and housing system – inputting data, checking data and producing statistics.

Harborough District Council has an open and positive stance on the protection of children, young and vulnerable people. The successful candidate will be subject to a basic DBS check.

If you are interested in applying for this role the Council offers all employees some great benefits in return. These include; generous annual leave entitlement, an extra bank holiday each year, the opportunity to purchase up to one weeks extra annual leave, generous pension scheme, agile working (subject to requirements of the role) and we are also an apprenticeship friendly employer promoting learning and development across the organisation.

All applicants should be aware that any employee, who is at threat of redundancy at the time of a position being advertised, will have priority status.

The closing date for receipt of completed applications is midday on Friday 20 September 2024. Interviews will be held w/c 23 September 2024.

Desirable criteria from the person specification may be used for sifting purposes.

Our preferred method of receipt of application is via the online application form.

Should you have any difficulties applying online please e-mail recruitment@harborough.gov.uk. CVs will not be accepted. Please specify which post you are applying for on your application form and ensure your application clearly demonstrates how you meet the person specification.

INTERNAL APPLICANTS ONLY Read more