Job Duties and Responsibilities
• Manage the housekeeping staff and ensure that each member of the team performs their job duties efficiently and effectively.
• Plan and schedule the daily tasks of the housekeeping department, including cleaning guest rooms and public spaces, as well as supplying amenities to guests.
• Maintain inventory levels of supplies and linens, and order new stock as necessary.
• Inspect rooms and public areas to ensure they meet the hotel's cleanliness standards.
• Respond to guest requests and complaints related to housekeeping services and take necessary action to resolve the issue.
• Train new housekeeping staff and provide ongoing training and development opportunities for current employees.
• Manage the department budget and monitor expenses to ensure the department stays within financial limits.
• Develop and implement policies and procedures related to housekeeping services, including safety and security protocols.
• Coordinate with other departments, such as front desk and maintenance, to ensure smooth operations and guest satisfaction.
• Ensure compliance with all federal, state, and local regulations, as well as hotel brand standards.