Assistant Customer Service - Mandarin Speaking

Birmingham Branch of Bank of China is part of the first line of defence of the bank that provides financial services to individual, as well as SME clients. It is an important point of contact for individual customers to access their current accounts, mortgages, debit cards, and credit cards services. As an Assistant Customer Service - Mandarin Speaking, you will be responsible to deliver excellent customer service at the front office whilst ensuring all regulatory obligations are fully adhered to. You will also undertake operation tasks to assist the Branch in achieving its targets and objectives. This is a full time permanent position.

Key responsibilities

Process new account applications, closure of accounts, and change of customer information
Handle customer enquiries at the front office professionally and in a timely manner
Maintain customer relationship and cross-sell relevant products and services
Deal with cash and non-cash transactions at the front office and assist customers with any related enquiries
Collect, check, and ensure safe keeping of cash and cheques
Promote products and services to potential clients
Deal with post returned and daily overdraft reports
Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory requirements at all times
Requirements

Degree educated preferably in Finance, Economics, Accounting, or other relevant subject
Proven track record in similar business stream
Knowledge of Retail Banking products is preferred
Knowledge of compliance and regulatory requirements is preferred
Excellent English and Mandarin written and verbal communication skills
Sales and marketing skills
Problem solving and analytical skills
Highly organised
Attention to detail
Team player who is able to work independently
Proficient in MS Office (Word, Excel, PowerPoint)
Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.