Verified Job
Customer Support / TeleCaller
Assessor
Customer Support / TeleCaller
#750891
Remote / WFH
Department of Justice and Community Safety
Job Description
Work Type: Ongoing - Full-time
Salary: $100,894 - $114,476
Grade: VPS 4
Occupation: Other
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/D01921/JUL/2026
At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, ****** orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers
We’re proud of the important work we do across Victoria. Want to be part of it?
Help victims of crime access financial support when they need it most.
Make fair decisions that support recovery after violent crime.
Join a major reform that puts victims at the centre of every decision.
Build a meaningful career while making a real difference every day.
Ongoing, full-time role earning $100,894 - $114,476 per year, plus super.
About us
This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that will replace the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.
The FAS is highly anticipated by victims and stakeholders and represents a major leap forward in the
Victorian Government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 (the Act) the FAS will provide financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. It will acknowledge harm done and be trauma informed, inclusive and culturally safe.
What you will do
As Financial Assistance Scheme (FAS) Assessor, you will assess applications for financial assistance under the Victims of Crime (Financial Assistance Scheme) Act 2022.
You will help deliver a trauma-informed, inclusive and victim-focused service that supports people through a difficult time.
You will:
assess applications and approve payments using legislation, policy and established procedures
review evidence, prepare clear decisions and refer complex matters when needed
support victim recognition officers by providing guidance on trauma-informed recognition statements
work with internal teams and partner organisations to support fair and timely decisions
maintain accurate records while promoting culturally safe and victim-centred practices.
About you
A qualification and/or experience in community services, social work, criminology, psychology, victim services or family violence is highly desirable.
You should also have:
experience supporting people affected by crime, family violence or ****** assault
strong skills interpreting legislation, policy and evidence to make fair decisions
commitment to trauma-informed, culturally safe and inclusive practice
clear communication, sound judgement and the ability to manage sensitive conversations.
To learn even more about this role, please read the position description. If you have any further questions, feel free to email Senior Assessor.
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct scree ning.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
Child safety statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
Applications close Thursday 6 August 2026 at 11.59pm
Posted
23 July 2026
Salary: $100,894 - $114,476
Grade: VPS 4
Occupation: Other
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/D01921/JUL/2026
At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, ****** orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers
We’re proud of the important work we do across Victoria. Want to be part of it?
Help victims of crime access financial support when they need it most.
Make fair decisions that support recovery after violent crime.
Join a major reform that puts victims at the centre of every decision.
Build a meaningful career while making a real difference every day.
Ongoing, full-time role earning $100,894 - $114,476 per year, plus super.
About us
This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that will replace the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.
The FAS is highly anticipated by victims and stakeholders and represents a major leap forward in the
Victorian Government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 (the Act) the FAS will provide financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. It will acknowledge harm done and be trauma informed, inclusive and culturally safe.
What you will do
As Financial Assistance Scheme (FAS) Assessor, you will assess applications for financial assistance under the Victims of Crime (Financial Assistance Scheme) Act 2022.
You will help deliver a trauma-informed, inclusive and victim-focused service that supports people through a difficult time.
You will:
assess applications and approve payments using legislation, policy and established procedures
review evidence, prepare clear decisions and refer complex matters when needed
support victim recognition officers by providing guidance on trauma-informed recognition statements
work with internal teams and partner organisations to support fair and timely decisions
maintain accurate records while promoting culturally safe and victim-centred practices.
About you
A qualification and/or experience in community services, social work, criminology, psychology, victim services or family violence is highly desirable.
You should also have:
experience supporting people affected by crime, family violence or ****** assault
strong skills interpreting legislation, policy and evidence to make fair decisions
commitment to trauma-informed, culturally safe and inclusive practice
clear communication, sound judgement and the ability to manage sensitive conversations.
To learn even more about this role, please read the position description. If you have any further questions, feel free to email Senior Assessor.
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct scree ning.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
Child safety statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
Applications close Thursday 6 August 2026 at 11.59pm
Posted
23 July 2026
