Arms Service Supervisor - Registry

Arms Supervisor - Registry

Based in Wellington

Salary starting at $87,306.00

Permanent

About us

Te Tari Pūreke – Firearms Safety Authority is New Zealand’s Firearms Regulator. Our Vision is to ensure the possession and use of firearms in Aotearoa is the safest in the world.

To achieve this, Te Tari Pūreke delivers four core functions: effectively implementing the firearms licensing systems; managing the Firearms Registry; educating people to enable compliance with their legislative responsibilities; and promoting the safe possession and lawful use of firearms.

We are committed to fostering a culture of safe and responsible firearms use, gun ownership and awareness by working collaboratively with the firearms community, our stakeholders, and fellow agencies.

About the role

To support the delivery of these outcomes the Arms Service Supervisor - Registry will take every opportunity to prevent harm through the transparent, consistent, timely and efficient regulation, administration, education, and promotion of compliance with the provisions of the Arms Act.

As a Arms Service Supervisor - Registry, you will lead a team, overseeing day-to-day regulatory compliance and ensure your team delivers the high-quality service the public deserve and expect. Managing the full spectrum of Arms Act and Arms Regulation requirements and the registration of firearms, licencing enquiries, firearm transfers, general enquires, dealer transactions and dealer enquiries. You will already possess a skill set which enables you to identify areas of risk or increased demand and facilitate appropriate follow-up action to reduce or mitigate the identified issue. Furthermore, you will completing internal control checks and quality assurance processes as well as monitoring workflow and throughput.

Importantly you will have strong people leaderships skills which will enable you to plan, develop and monitor the performance of staff in your team. You will be ensuring that they are motivated, trained and encouraged to the best of their abilities. Managing PHPF conversations, appraisals and supporting ongoing training, you will lead NZP values and instil these values with your people.

Key Deliverables:
The day-to-day people management and supervision, of the team, monitoring, task allocation and required reporting

Hands on leadership, managing adherence to Registry service levels and time-based KPI’s

Monitoring of team workflow and through put, assigning appropriate resources to meet demand

Identifying areas of risk or of increased demand and ensuring risk mitigation actions are taken / reported

Completing internal control checks and quality assurance processes to ensure data and regulatory compliance

Overseeing requirements of NIA entry, Arms Act, Arms Regulations and other nationally mandated systems, processes, documentation, and procedures

Establish and maintain appropriate internal and external working relationships with key individuals and agencies at the appropriate level

Foster licence holder understanding of their regulatory responsibilities

Provide accurate advice and share information with appropriate stakeholders

Our business hours are Monday to Friday from 0800 to 1700 hrs. Some flexibility between these hours will be required with rotational shifts from 0800 to 1600, 0830 to 1630, and 0900 to 1700.

Skills

Critical thinking and sound judgement

Ability to plan, prioritise and organise work for self/others

Basic communication – written and oral

Strong customer orientation

Cultural awareness and sensitivity

Basic computer (MS Office) skills

Working at Te Tari Pūreke in NZ Police

Come and join a team who are passionate about ensuring the possession and use of firearms in Aotearoa is the safest in the world.

We as the firearms regulator, collaborate closely with both the Ministry of Justice and NZ Police. The Ministry of Justice is responsible for policy advice and system oversight and NZ Police is responsible for law enforcement function.

Together we seek to continuously improve our approach across the firearms regulatory environment.

While we do look for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

If you want to contribute to keeping our communities safe and enjoy purposeful and meaningful work then come join our highly motivated leadership team

Special requirements

Previous service centre / phone-based experience is desirable, although not essential to application.

People management / supervisory experience is preferred.

An understanding of the Arms Act and Arms Regulations would be beneficial.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/03-2024/arms_supervisor_-_te_tari_pureke.pdf

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Apply Now

If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

If you are an internal applicant, you must apply internally through the police system.

Salary

This position is covered by a collective agreement and salary will commence at $87,306.00

If you have any questions about this vacancy, please contact Manny on Manfreda.Ma@police.govt.nz

Please note: Deadline for applications is 5:00 pm Friday 8 August 2025.

Applications will be reviewed as they are received. Depending on the volume of interest, this role may close within 7 days of being advertised Read more